Complaint Review: Bissell - Grand Rapids Michigan

Once a fool, always a fool.

funniest rebuttal I've seen in awhile.

The sad part is, the OP won't get any part of it.  She's fated to go thru life in this manner.

   It's a national tradition that every dumb mistake needs to be someone else's fault. 

"  I also checked my TV manual to make sure it didn't advise not to use glass cleaner.  It did not.  It did say to use a soft cloth and stubborn stains may be removed with a cloth dampened with mild soap and water.  "

   This seems pretty straightforward.   Soft cloth OR cloth with mild soap and water.  Those are your two choices according to the manual.    Note that it does not say : Do not use glass cleaner.  Also note that it does not say : Do not use hydrochloric acid.   It also does not say : Do not clean with a blowtorch.  Additionally, it does not say : Do not use sandpaper.   Do you see where this is going?

   People like you are why there are 90 different warning labels on a simple step ladder.   Instead of doing what you are instructed to do, you insist on being warned about what not to do.    You make me very proud to be an American.    Land of clueless.
    

look how well it worked on your "glass" plasma TV screen.

"6 Update By Author
The point is...
AUTHOR: Debra - Pittsburgh (United States of America)
SUBMITTED: Sunday, January 29, 2012POSTED: Sunday, January 29, 2012
You say that none of your TVs advise using glass cleaner on your TV screens. My manual said nothing about glass cleaner and I was advised by the electronics store where I purchased the TV to use glass cleaner. That's what they used on their model TVs. I've also used it (another brand with ammonia) with only beautiful results. And I've never read anywhere about an anti-glare coating and it's not mentioned anywhere in the Sony documents only that the screen is in fact glass. But regardless of the TV cleaning instructions, unless they specifically stated not to use glass cleaner the point is that Bissell is promoting their product as recommended on all glass surfaces. Seems black and white to me. If something is recommended by the manufacturer to be used on a certain surface, that should also mean it is safe, period."

Continue what your doing and deserve the results you get.

BTW, the moron at the electronics store may have said the use "glass cleaner", but it may well have been a formula safe for the intended use. These sales people are minimum wage and know little of the job they do.

I suspect you'll be posting another ROR about your experiences with "glass" products.

Have you driven your car without oil or a flat?  Like I mentioned earlier, your owner's manual won't mention you shouldn't...feel free to try it and let us know how it works for you.

You say that none of your TVs advise using glass cleaner on your TV screens.  My manual said nothing about glass cleaner and I was advised by the electronics store where I purchased the TV to use glass cleaner. That's what they used on their model TVs. I've also used it (another brand with ammonia) with only beautiful results.  And I've never read anywhere about an anti-glare coating and it's not mentioned anywhere in the Sony documents only that the screen is in fact glass.  But regardless of the TV cleaning instructions, unless they specifically stated not to use glass cleaner the point is that Bissell is promoting their product as recommended on all glass surfaces. Seems black and white to me.  If something is recommended by the manufacturer to be used on a certain surface, that should also mean it is safe, period.

Thank you for your advise.  I agree completely.  I realize my TV is a 2005 model but it is still a beautiful TV and works perfectly except of course for the damage to the screen.  I don't expect to be compensated much for it, however to me it comes down to the principal of the matter.  If a product is recommended for cleaning glass, it should not damage glass.  Seems black and white to me.

You did not clean the screen as directed in the owners manual.  If you had, it would be OK now.  The glass cleaner did not hurt the glass at all, it hurt the coatings on the glass. 

The same is true of eye glasses with special coatings, that's why the eye doctor provides a special cleaner for them.  It's not just to make money (although they do), it's to make sure you use the correct cleaner.

We just had a new very expensive shower door installed yesterday that had a coating on it and the installer told us to only use mild soap and water and a microfiber cloth. We plan to do that.

We don't use glass cleaner on our computer flat screen either.

I feel sorry for you, I'd be upset too, but consider it an expensive lesson and it may be helpful for readers of this report too. 

Read and believe the owners manual.

I don't think any TV manufacturer recommends glass cleaner for a modern TV screen. The *surface* isn't glass -- they have an anti-glare coating on them. You should have googled "cleaning plasma tv screens"... if you need to clean actual glass try a 50/50 mix of rubbing alcohol and water, it's cheaper that commercial glass cleaning products.

especially if the cleaner has ammonia in it. The "glass" screen on most tv's has an anti-reflective coating on it and that's what gets damaged.

Your plasma's cleaning instructions should have been a clue.

" I also checked my TV manual to make sure it didn't advise not to use glass cleaner. It did not. It did say to use a soft cloth and stubborn stains may be removed with a cloth dampened with mild soap and water."

Since your car owners manual doesn't advise against driving without oil or on a flat tire doesn't make that alright to do either.  Do you also clean your stove with sandpaper?  The manual likely doesn't advise against that either.

Years ago I used a regular glass cleaner on my lcd computer monitor and it stayed streaked.

(It also recommended a damp soapy rag..I've learned my lesson and you should have now learned yours.

The "resolution specialist" does not have the last word unless you let it stay that way.

File suit in your local small claims court and you should be compensated for your loss.  One reason for filing a lawsuit is to take the dispute out of the hands of a minimum-wage flunkie and move it to a much higher level.  Even if you did something wrong (and it does not sound like you did), no company wants a public record that their product is defective.  They will likely settle with you before trial.  Do not expect to get rich, however, as your $4000 TV is seven years old.