Complaint Review: Black Onyx Visa - Nationwide

I had never even heard of this company until I saw a series of 1 to 4 cent credits into my account, plus a debit of 14.95. I contacted customer service and spoke with a individual named Claudia, heres what happened.

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Claudia: Good morning

Claudia: Customer Serviced

Claudia: How may I assist you?

Holly: I found unauthorized debit from my saving account from your company

Holly: I would like to know why this has happened.

Claudia: May I please have the account number that was charged so that I can search for all charges billed to you?

Holly: (Edited for personal information)

Holly: Id hate to sound rude, but i have never even heard of your company.

Holly: I also noticed a series of 1 cent to 4 cent credits to my account plus a debit of 14.95

Claudia: ok. Just give me a moment while I search our database.

Claudia: I'm showing that you applied for the unsecured black Onyx Visa credit card online.

Claudia: and when you filled out that application, you also accepted an offer for our platinum membership.

Claudia: The charges are coming from those two things.

Holly: I have never received a card, nor have i ever heard of the card your speaking of

Holly: Im fine with not getting my 14.95 back, but I would appreciate it if your company would stay out of my bank account

Claudia: For the platinum membership, you can go online at the membership site to order the card.

Holly: I never authorized anyone to debit from my bank account

Claudia: The Onyx card will come in the mail to you, once the bank who issues it collects their processing fee.

Holly: I dont think you understand, I never signed up for, or authorized your company to debit from my bank account. I would really appreciate it, if you would not continue to debit from me

Claudia: Ok, let me cancel the accounts.

Claudia: One moment please

Holly: Thank you

Claudia: Ok, the accounts are canceled.

Claudia: These programs are fully refundable

Holly: Thank you

Claudia: I have taken a memo for your refund of $49.95x1 and $14.95x3

Holly: How long before I see these refunds

Claudia: One charge is still submitted out to the banks, it will be a week or two before that one is cleared.

Claudia: Once that last one is cleared, then all 4 charges will be sent to our refund department.

Claudia: the refund will be processed and mailed to you in 30-45 days after that.

Holly: I didnt know it was that much

Holly: Wow

Holly: I appreciate it very much

Claudia: Could you please verify your mailing address?

Holly: (edited for personal information)

Holly: So, I will not see anymore activity beyond the next 14.95 charge and after that I will receive a refund... correct?

Claudia: Yes, that is correct.

Claudia: Your refund will come in the mail.

Holly: Claudia, I really appreciate it. Youve saved me from a huge headache

Claudia: You're welcome. Is there anything else?

Holly: No thank you

Claudia: Have a nice day.

Holly: You too.

So im hoping this all goes away. And if not i have it in writing saved on my computer... SO well see what happens!

Holly

New Carlisle, Ohio

U.S.A.