Complaint Review: Blair Technology Group - Covington New York

 RE: Walmart Escalation LR Lionel Rubio Reply| Thu 5/18, 10:25 AM BTG Support ([email protected]) I I can certainly set up a return for this item, however with the listing not indicating the PC has an HDMI port (none in the 700 series do) we would not be able to cover the shipping cost back to us. I'll add the RMA information to this email, and once we receive that back in to the warehouse, we'll process the refund. I under stand that you are trying to skip the shipping cost, but is was a mistake that you has to assume, when I trust Walmart in this deal. Sent from Mail for Windows 10 From: BTG Support Sent: Thursday, May 18, 2017 10:02 AM To: Lionel Rubio Subject: Re: Walmart Escalation Lionel- I can certainly set up a return for this item, however with the listing not indicating the PC has an HDMI port (none in the 700 series do) we would not be able to cover the shipping cost back to us. I'll add the RMA information to this email, and once we receive that back in to the warehouse, we'll process the refund. -Steve Please return to: Blair Technology Group 4314 Boron Drive Suite D Covington, KY 41015 Please print this email and include it inside the box with the machine. Please let me know if you have any questions or run into any issues. RMA# 4031790408268 We apologize for the issues you have experienced with your product from Blair Technology Group. We strive to make every sale the best experience for our customers as possible. In order to ensure the easiest processing of your RMA, please note the following instructions. Please ensure that your product is packaged as securely as possible. We request that if you are shipping back a desktop or laptop that proper packing materials are used to prevent shipping damage to the computer (preferably the original shipping materials). IF THE PRODUCT IS NOT PACKAGED SECURELY, OR DAMAGED UPON DELIVERY, NO REFUND WILL BE ISSUED, AND WILL ONLY BE RETURNED TO CUSTOMER AFTER RETURN SHIPPING IS PAID BY CUSTOMER. RMAs are processed within one (1) business day of delivery at our facility. Once your RMA has been processed, you can expect a refund or shipment of an exchanged product within three (3) business days. It is possible that it may take additional time for the funds to appear back in your account because of processing time required by certain banks and credit cards RMA Forms MUST be included in package. Not including this RMA Form may delay processing. All RMA return merchandise must be shipped within FIVE (5) BUSINESS days of issuance of RMA. Product may be held until return shipping is paid by customer if an invalid RMA is sent. We appreciate your patience and look forward to doing business with you in the future. If you have any questions about your RMA, please contact us at 1-855BLAIRTG (252-4784) or email our RMA department at [email protected] On Thu, May 18, 2017 at 9:44 AM, Lionel Rubio <[email protected]> wrote: The reason of the return is that at time of purchasing this item, I explain to the customer service that I want a computer with a HDMI output, that I found that this computer don’t have, as you kwo that this item is not in another computer HP Compaq 6305-wa2-0326 that I return to them already, so they make a mistake. Sent from Mail for Windows 10 From: BTG Support Sent: Thursday, May 18, 2017 9:09 AM To: [email protected] Subject: RE: Walmart Escalation Lionel- I received a message via Walmart that you wish to return your recent order. For our records, what was the reason you wished to return the computer? -Steve Blair Technology Group 4314 Boron Dr. Covington, KY 41015 main: 859-727-4300 toll free: 855-252-4784 fax: 859-663-9805 web: www.blairtg.com An adjustment for your recent Walmart.com order - 4031790-408268 W Walmart.com <[email protected]> Reply| Tue 5/23, 2:43 PM You Getting too much email from Walmart.com <[email protected]>? You can unsubscribe Visit Walmart.com Help My account Track orders Hi Lionel, Thanks for your recent purchase from our Marketplace Retailer. An adjustment in the amount of $129.37 has been made to this order. See below for details. If any of your items have already shipped, you will receive a refund for the adjusted amount for those items. Order number: 4031790-408268 Adjustment details - Blair Technology Group Item Adjustment Reason Refurbished Dell Silver 760 Desktop PC with Intel Core 2 Duo Processor, 4GB Memory, 1TB Hard Drive and Windows 10 Pro (Monitor Not Included) -$129.37 Finance -> Goodwill Total Adjustment: -$129.37 Want to check your order's status? See your order details on Walmart.com or on the Walmart app for smartphones. If you have any questions about your Blair Technology Group Marketplace item, please contact Blair Technology Group. Please do not reply to this email - this mailbox is unmonitored. Thanks, Your Walmart Customer Care Team Sign up for savings Get Walmart values delivered to your inbox Security & Privacy Walmart protects your security and privacy. We will never ask for personal information (such as passwords or credit card numbers) in an email newsletter. If you receive such a request, please do not respond to the email. Learn more. See our Privacy Policy. © 2017 Wal-Mart Stores, Inc. All rights reserved. As you can see in those estatement that i receive this computer as a GoodWill from Walmart them i send to Blair technology to repair,and the Being refused to return the merchandise till present.