Valerie
Beaverton,#2Consumer Comment
Fri, March 26, 2004
Janet, Your story loses a lot of credibilty with phrases like "they saw a young girl with pretty hair & figured they'd screw it up so she'd have to get it redone" and "Im disgusted to say that she was ruder than the 2 little shits that work for her". Clearly, then and at the time of the incident, you show a lack of control. Having worked in several salons, I cannot begin to imagine what can be gained by deliberately ruining someone's hair so you can sell them more services. This makes absolutely no sense from a business standpoint. Reputation is everything to a salon. More likely what happened was that your daughter either got a service different from you wanted (as Zigrid stated) or she requested something because it sounded good without realizing what it would look like.
Valerie
Beaverton,#3Consumer Comment
Fri, March 26, 2004
Janet, Your story loses a lot of credibilty with phrases like "they saw a young girl with pretty hair & figured they'd screw it up so she'd have to get it redone" and "Im disgusted to say that she was ruder than the 2 little shits that work for her". Clearly, then and at the time of the incident, you show a lack of control. Having worked in several salons, I cannot begin to imagine what can be gained by deliberately ruining someone's hair so you can sell them more services. This makes absolutely no sense from a business standpoint. Reputation is everything to a salon. More likely what happened was that your daughter either got a service different from you wanted (as Zigrid stated) or she requested something because it sounded good without realizing what it would look like.
Valerie
Beaverton,#4Consumer Comment
Fri, March 26, 2004
Janet, Your story loses a lot of credibilty with phrases like "they saw a young girl with pretty hair & figured they'd screw it up so she'd have to get it redone" and "Im disgusted to say that she was ruder than the 2 little shits that work for her". Clearly, then and at the time of the incident, you show a lack of control. Having worked in several salons, I cannot begin to imagine what can be gained by deliberately ruining someone's hair so you can sell them more services. This makes absolutely no sense from a business standpoint. Reputation is everything to a salon. More likely what happened was that your daughter either got a service different from you wanted (as Zigrid stated) or she requested something because it sounded good without realizing what it would look like.
Valerie
Beaverton,#5Consumer Comment
Fri, March 26, 2004
Janet, Your story loses a lot of credibilty with phrases like "they saw a young girl with pretty hair & figured they'd screw it up so she'd have to get it redone" and "Im disgusted to say that she was ruder than the 2 little shits that work for her". Clearly, then and at the time of the incident, you show a lack of control. Having worked in several salons, I cannot begin to imagine what can be gained by deliberately ruining someone's hair so you can sell them more services. This makes absolutely no sense from a business standpoint. Reputation is everything to a salon. More likely what happened was that your daughter either got a service different from you wanted (as Zigrid stated) or she requested something because it sounded good without realizing what it would look like.
Zigrid
Toms River,#6REBUTTAL Owner of company
Thu, March 25, 2004
The situation as she states did not happen that way at all. She sent her daughter into the salon alone. Becky questioned the girl extensively before the service. She stated to Becky exactly what she wanted and what she wanted was very heavy foils. She did not want dark in her hair. Becky worked extensively on the girl and the girl left happy. I can verify that because we have cameras in the salon and after the incident I reviewed the tapes. I was never rude to this crazy woman. All I ever did was listen to her , read her letter and then stated that I would review the tapes before making a decision. She was "unbelievable!" on the tape. She was very rude to Becky , Becky just stood there and took the abuse from her and when she couldn't get a word in edgewise, did walk away but stated to the crazy woman, Janet Reed,she would have to speak to a manager. Deneen, Never, never called her anything but did say,"o my God". How could she talk like that in front of her daughter. Janet Reed stopped at the end of our steps and said to Deneen,"what did you say?" You F**kin B**ch, so on and so on. Deneen never never uses language like this woman stated and that also showed on the tape. Deneen did tell her she would call the police if she did not leave. We had several client in another room receiving pedicures and when they came out, were astonished the filth that was coming from this woman mouth. Its all on tape. I saved the tape and offered Janet Reed to see the tape from when her daughter was in alone with Becky and she could see for herself what her daughter told Becky she wanted and also the one where she came in. I did not feel there was ample evidence other than Janet wanted her daughters hair a certain way and the daughter wanted it her own way.When the daughter got home and Janet Reed didn't like it she wanted to come back and have Becky do it again to her own liking which would have been a different service.She wanted Becky to put low lights into her daughters hair which was NOT what the daughter wanted. becky states that on the tape and offers to do that for half the price, remember this is not what the daughter wanted. Janet Reed did not want to pay our prices, She was too cheap, but we are a high end salon and if she did not want to pay our prices, she should have gone to the mall. Our staff is trained by us and by Aveda to be respectful and listen to the client. She just wanted money and we know there are people like that out there. People who will state that there is a fly in my soup to get a free meal at a restaurant.Our policy is that we repair any service that is not what the client wanted. In a situation like this, where the client states one thing and then the mother wants something else, that is another service . We are open always to help our clients. I have been in business for 20 years . I would have helped this Janet reed if it was a legitimate complaint. I offered her to meet her and show her both tapes, I never heard from her again. No one was rude,she got caught in a lie and i had proof. If anyone has concerns about their service we are always willing to rectify. Please contact us if it is a legitimate complain, we will help. Thank you for your time.
Zigrid
Toms River,#7REBUTTAL Owner of company
Thu, March 25, 2004
The situation as she states did not happen that way at all. She sent her daughter into the salon alone. Becky questioned the girl extensively before the service. She stated to Becky exactly what she wanted and what she wanted was very heavy foils. She did not want dark in her hair. Becky worked extensively on the girl and the girl left happy. I can verify that because we have cameras in the salon and after the incident I reviewed the tapes. I was never rude to this crazy woman. All I ever did was listen to her , read her letter and then stated that I would review the tapes before making a decision. She was "unbelievable!" on the tape. She was very rude to Becky , Becky just stood there and took the abuse from her and when she couldn't get a word in edgewise, did walk away but stated to the crazy woman, Janet Reed,she would have to speak to a manager. Deneen, Never, never called her anything but did say,"o my God". How could she talk like that in front of her daughter. Janet Reed stopped at the end of our steps and said to Deneen,"what did you say?" You F**kin B**ch, so on and so on. Deneen never never uses language like this woman stated and that also showed on the tape. Deneen did tell her she would call the police if she did not leave. We had several client in another room receiving pedicures and when they came out, were astonished the filth that was coming from this woman mouth. Its all on tape. I saved the tape and offered Janet Reed to see the tape from when her daughter was in alone with Becky and she could see for herself what her daughter told Becky she wanted and also the one where she came in. I did not feel there was ample evidence other than Janet wanted her daughters hair a certain way and the daughter wanted it her own way.When the daughter got home and Janet Reed didn't like it she wanted to come back and have Becky do it again to her own liking which would have been a different service.She wanted Becky to put low lights into her daughters hair which was NOT what the daughter wanted. becky states that on the tape and offers to do that for half the price, remember this is not what the daughter wanted. Janet Reed did not want to pay our prices, She was too cheap, but we are a high end salon and if she did not want to pay our prices, she should have gone to the mall. Our staff is trained by us and by Aveda to be respectful and listen to the client. She just wanted money and we know there are people like that out there. People who will state that there is a fly in my soup to get a free meal at a restaurant.Our policy is that we repair any service that is not what the client wanted. In a situation like this, where the client states one thing and then the mother wants something else, that is another service . We are open always to help our clients. I have been in business for 20 years . I would have helped this Janet reed if it was a legitimate complaint. I offered her to meet her and show her both tapes, I never heard from her again. No one was rude,she got caught in a lie and i had proof. If anyone has concerns about their service we are always willing to rectify. Please contact us if it is a legitimate complain, we will help. Thank you for your time.
Zigrid
Toms River,#8REBUTTAL Owner of company
Thu, March 25, 2004
The situation as she states did not happen that way at all. She sent her daughter into the salon alone. Becky questioned the girl extensively before the service. She stated to Becky exactly what she wanted and what she wanted was very heavy foils. She did not want dark in her hair. Becky worked extensively on the girl and the girl left happy. I can verify that because we have cameras in the salon and after the incident I reviewed the tapes. I was never rude to this crazy woman. All I ever did was listen to her , read her letter and then stated that I would review the tapes before making a decision. She was "unbelievable!" on the tape. She was very rude to Becky , Becky just stood there and took the abuse from her and when she couldn't get a word in edgewise, did walk away but stated to the crazy woman, Janet Reed,she would have to speak to a manager. Deneen, Never, never called her anything but did say,"o my God". How could she talk like that in front of her daughter. Janet Reed stopped at the end of our steps and said to Deneen,"what did you say?" You F**kin B**ch, so on and so on. Deneen never never uses language like this woman stated and that also showed on the tape. Deneen did tell her she would call the police if she did not leave. We had several client in another room receiving pedicures and when they came out, were astonished the filth that was coming from this woman mouth. Its all on tape. I saved the tape and offered Janet Reed to see the tape from when her daughter was in alone with Becky and she could see for herself what her daughter told Becky she wanted and also the one where she came in. I did not feel there was ample evidence other than Janet wanted her daughters hair a certain way and the daughter wanted it her own way.When the daughter got home and Janet Reed didn't like it she wanted to come back and have Becky do it again to her own liking which would have been a different service.She wanted Becky to put low lights into her daughters hair which was NOT what the daughter wanted. becky states that on the tape and offers to do that for half the price, remember this is not what the daughter wanted. Janet Reed did not want to pay our prices, She was too cheap, but we are a high end salon and if she did not want to pay our prices, she should have gone to the mall. Our staff is trained by us and by Aveda to be respectful and listen to the client. She just wanted money and we know there are people like that out there. People who will state that there is a fly in my soup to get a free meal at a restaurant.Our policy is that we repair any service that is not what the client wanted. In a situation like this, where the client states one thing and then the mother wants something else, that is another service . We are open always to help our clients. I have been in business for 20 years . I would have helped this Janet reed if it was a legitimate complaint. I offered her to meet her and show her both tapes, I never heard from her again. No one was rude,she got caught in a lie and i had proof. If anyone has concerns about their service we are always willing to rectify. Please contact us if it is a legitimate complain, we will help. Thank you for your time.