- Report: #1304891
Complaint Review: Boat US - Internet
-
Author Not Confirmed
Why?
Boat US
Internet, USA
Phone:
703-461-2878
Web:
www.boatus.com
Categories:
Business Rating:
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Boat US BoatUS Boat US sells fake policies Alexandria, va Internet
I called to renew a boat policy with BoatUS. The lady I spoke with set me up a policy, took payment, and said she'd be snail mailing my member packet with my policy. She stated, I'd have 30 days to get them the pics, but in the mean time I'd be binded for 30 days of coverage. Which is SOP for them. I was clear to confirm that I was binded for 30 days, and she said absolutely, in 24 hrs you'll be bonded. I was clear on this as this was a Tuesday and 4th of July weekend was beginning on a Friday. Fast forward to that Friday when a wreck occurs. At this point I hadn't received my member packet but nbd as i wasn't expecting it in the mail that quick. So the wreck happens so I call boat us claims and something weird happens. The individual I'm on the phone says to me "this is weird...all your information is here, payment info, everything, but it looks like someone forgot to hit submit". Now that's an exact quote, as I'll never forget it. So I ask him, are you saying I Dont have a policy. He proceeds to state, 'correct.... The agent filled out a policy but didn't hit enter'. Of course my jaw drops. So I explain to him the situation, he proceeds to fill out the claim and just turn it in to see what happens. Of course the claim is denied due to a lack of a policy. So then I move to get legal counsel. This is where things get fun. Since boat us doesn't have any local agents, they record all calls in their call center. We subpoena the phone records, as we had the exact date and time of my original 33 minute phone call to boat us from my cell phone records. Miraculously the 33 minute phone call has disappeared and the recording of the gentleman who stated "this is weird...all your information is here, payment info, everything, but it looks like someone forgot to hit submit", never recorded. The lady who took the policy originally, no longer was employed there and could not remember the particular phone call. So at that point we were dead in the water other than my phone record that showed a 33 minute phone call that showed nothing more than a phone call about a Betty crocker recipe according to the words of their adjuster. They later acknowledged that the phone call took place but denied the claim stating that I inquired about coverage, not took out a policy....despite their "agent" stating I was binded and taking payment. For those wanting to know, no the card was not charged as she never hit enter. BoatUS looks for every way possible to get out of paying a claim. Just look at other rip off reports about them.
