- Report: #1490826
Complaint Review: Bob Barouti / Giant RV/ Refund per agreement - Downey CA
-
Author Confirmed
Why?
Bob Barouti / Giant RV/ Refund per agreement
11111 Florence ave Downey, 90241 CA, United States
Phone:
562-376-2312
Web:
https://www.giantrv.com/inventory/?search_location=Downey
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bob Barouti / Giant RV/ Refund per agreement Failed to give refund after downsizing of generator from larger size. Downey CA
Report Attachments
Giant RV of Downey,
Failed to give refund after downsizing of generator from larger size to smaller size. We bought a Rockwood 5th wheel approx on 1-9-2019 with a cost added 10,500.00 for a 5.5 Generator. Giant RV failed to measure the location of generator and sheet metal box before taking our money and having me sign the sales agreement. to start the installation.
*Facts- Agreement was for a 5.5 Generator. Agreed to have 3.5 generator installed due to size constraint. I asked if refund would be issued because I already paid full purchase price of Rockwood 5th wheel including orginal 5.5 Generator cost. I was told yes, by the Part and service manager.
I waited for refund. Refund was never issued. After meeting with Giant RV regarding the refund in 12-5-2019. I was instructed Giant RV is not in the "habit of giving refunds" "Because I felt I paid too much" Thats not the case, the agreement was a refund differance from 5.5 generator down to the 3.5 generator. Its 1500.00 dollars. I tried being nice.
I contacted BBB they said I signed the paper work. I dis-agree. The only reason I signed paper work, because I was told was to start the install process and acknowledge they are installing a 3.5 gen instead of 5.5 generator. I also asked for a bill showing the labor/parts cost for the generator installtion process. I never received the cost or parts break down.
This is poor accounting practices driven by pure greed and to hide the facts. Ca. law states that all business must show a work sheet showing labor and parts cost. ..After consulting with several RV dealerships regarding generator installation procedures. It should have only taken 2 days max plus parts.
They charged me 10,500 for a 3.5 generator install. Thats a normal cost for a 5.5 not 3.5 Gen. I desreve the right to a full refund. I am not trying to get something for nothing.I have copies of all paper work with my signature and other supporting evidence. You would think after spending 82k with Giant RV in just a matter of a few days, that there would be some customer appreciation. But that is not the case.
Its all about profit. **Note- To the consumers*. If your reading this complaint. Please make sure you get a full parts break down with estimated labor cost before buying your RV or having items installed. Its my fault for trusting Giant RV to be trustworthy and ethical. Just one of the reasons why the Giant RV rep that handles the "Yelp pages left"The public has been warned.. After they read this complaint,all they will say is they are "sorry"...Thank you.
2 Updates & Rebuttals
Ron
Lakewood,California,
United States
I trusted Giant RV to give me a refund from down graded generator size. 5.5 to 3.3 still no refund.
#2Author of original report
Fri, January 31, 2020
Giant RV of Downey agreed to refund of price difference from 5.5 price to 3.3 price. Now they are refusing to honor the agreement. Is that whay you are telling me??
I have not received itemized bill as agreed showing hours and parts cost. Where did the money go? How was it spent?? What are you hiding? Answer the question..
Flint
Rolla,Afghanistan
What did this agreement say?
#3Consumer Suggestion
Fri, January 31, 2020
Um, you signed a sales agreement for the RV specifying a price. If the generator specified in the agreement was not possible to install for some reason, then you could have voided the agreement and cancelled the sale, or negotiated a different agreement.
It sounds like the dealer made an offer to simply install a smaller generator without changing the rest of the agreement, and you accepted that offer (as evidenced by you taking possession of the RV). As to their verbal promise, it's impossible to prove -- that's why contracts are always in writing.
As they say, "a verbal contract isn't worth the paper it's written on." And repair laws apply to repairs, not sales of entire vehicles. They don't need to tell you the parts cost because they are not doing a repair, they are simply configuring your newly purchased vehicle to the configuration agreed upon in the contract. The time to haggle about price was when you were negotiating the purchase, not after the deal is inked.
