- Report: #365819
Complaint Review: Bob's Discount Furniture - Totowa New Jersey
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Bob's Discount Furniture
50 Route 46 East Totowa, 07512 New Jersey, U.S.A.
Phone:
973-785-0159
Web:
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Bob's Discount Furniture This furniture is not even good enough for a landfill.. Totowa New Jersey
We had been looking for a living room set to fit our large family. We liked a big, corner set that the salesman told us was "practically indestructible". He stuck a ball-point pen into the cushion to show it's strength. The seller was the "fabulous, stain-proof, tear-proof, forever puffy fabric".
Well, we fell for it. Over $3200.00 later, including the "goof-proof" coverage that would protect everything we bought, from the recliner, the sofa, and the console for our T.V..
Within 6 months, we were filing for our "goof proof" coverage to come into play. The back of the recliner broke, the footrest came off, the bottom of one of the sofa pieces came off, the fabric peeled off the arm rests, and the main seat on the end had your bum practically on the floor.
The Guardsman Protection rep. showed up, and informed us that the only thing he would do for us was to spray some cleaner on a spot on the fabric.
We were told we had to take up a complaint with the manufacturer, because they don't take care of broken pieces, even though the "Elite" protection stated that all of our problems were covered.
I have written the manufacturer, but have not gotten any response as of yet. My husband is insisting that he's going to rent a U-haul, put all of the furniture in it, drive to Bob's, and park it in the lot, with a huge sign that says, "Please don't let this happen to you!", while displaying the junk we own alongside the truck.
One bit of advice- Don't throw your money away on poor quality, poor customer service and an all-around poor experience!!!!
Cheryl
Rutherford, New Jersey
U.S.A.
Well, we fell for it. Over $3200.00 later, including the "goof-proof" coverage that would protect everything we bought, from the recliner, the sofa, and the console for our T.V..
Within 6 months, we were filing for our "goof proof" coverage to come into play. The back of the recliner broke, the footrest came off, the bottom of one of the sofa pieces came off, the fabric peeled off the arm rests, and the main seat on the end had your bum practically on the floor.
The Guardsman Protection rep. showed up, and informed us that the only thing he would do for us was to spray some cleaner on a spot on the fabric.
We were told we had to take up a complaint with the manufacturer, because they don't take care of broken pieces, even though the "Elite" protection stated that all of our problems were covered.
I have written the manufacturer, but have not gotten any response as of yet. My husband is insisting that he's going to rent a U-haul, put all of the furniture in it, drive to Bob's, and park it in the lot, with a huge sign that says, "Please don't let this happen to you!", while displaying the junk we own alongside the truck.
One bit of advice- Don't throw your money away on poor quality, poor customer service and an all-around poor experience!!!!
Cheryl
Rutherford, New Jersey
U.S.A.
2 Updates & Rebuttals
Friendly Advice
Waltham,Massachusetts,
U.S.A.
CONTACT THEM! SEE ENCLOSED INFORMATION!
#2Consumer Suggestion
Tue, December 02, 2008
******************** CONTACT INFORMATION FOR BOB'S FURNITURE Corporate Address Bob's Discount Furniture Inc 428 Tolland Turnpike Manchester, Connecticut 06040 1-860-474-1200- Tel 1-860-645-4056-Fax Corporate Consumer Relations Judy Johnson [email protected] 1-860-474-1200 x02305 *Be sure to call judy and ask why they allow unsafe and unsanitory furniture to remain in a customers home when it ws clearly infected and defected at their own wharehouse 4 days prior! President Robert (bob) Kaufman....He is that annoying guy 'Come on Down' [email protected] Cathy Poulin [email protected] Public Relations (She is the lady in the commercials with bob)
Friendly Advice
Waltham,Massachusetts,
U.S.A.
CONTACT INFO FOR BOB'S
#3Consumer Comment
Mon, December 01, 2008
I hope this helps you if you have not resolved the issue Please share with anyone that is gioing thru an issue as I am going thru an issue with them now and filing small claims with them Corporate Address Bob's Discount Furniture Inc 428 Tolland Turnpike Manchester, Connecticut 06040 1-860-474-1200- Tel 1-860-645-4056-Fax Corporate Consumer Relations Judy Johnson [email protected] 1-860-474-1200 x02305 President Robert (bob) Kaufman....He is that annoying guy 'Come on Down' [email protected] Cathy Poulin [email protected] Public Relations (She is the lady in the commercials with bob)
