- Report: #1506277
Complaint Review: Boost Mobil - PORTAGE Indiana
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Author Confirmed
Why?
Boost Mobil
2701 WILLOWCREEK RD. PORTAGE, 46368 Indiana, United States
Phone:
(866) 553-9809, 866-402-
Web:
www.boostmobil.com
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Business Rating:
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Boost Mobil Boost has been scamming me for several months no Data, Fraud! PORTAGE Indiana
Beginning last year 2019, sometime in July, I believe, I contacted Boost and spoke to a supervisor named Paul regarding my phone constantly saying that I have no internet or data. I use WIFI regularly while at home and save my data, or at least I thought .
Come to find out, that Boost said they turned my data off because I was using WIFI.
I was furious and Paul apologized profusely, and said that it would not happen again. Went on to do a series of resets before I was able to have accesses to the internet.
I told Paul, that this surmounted to farad, they knew I had no data, yet continued to bill me every month for $35.00 I am unsure as to how long prior to calling and speaking to this Paul, that my data was unavailable, due to my daily usage of the WIFI..it was after traveling outside of my home that I noticed the messages of having no internet.
I have discovered 2-27-2021, for the second time that Boost Mobil has been in the practice of cutting off my data, since they know that I usually am using the WIFI available at my building.
Well while out recently I attempted to make a call and nothing , yesterday I lost my keys and tied to make a phone call using my LAN data , and got the message that I had no internet .
Basically they are takin my money and I am not getting anything in return …Pure fraud!
This still the issues even as I send this report.
Another issue is with assessing my account through phone or desktop, they will have an error message that states "retrofit2.adapter.rxjava2.HttpException:HTTP403 Forbidden "
When I had called about this issue , all that was said was perhaps I needed to update my app, which I had already done. But this is when they suggest that they are more than happy to assist me with this one, So they ask my permission, since calls are recorded. I give it fir them to access my account to make payment in my behalf, since for technical issues, prevented me from doing so on mu own.. However later, O discovered that this little kind support cost me and extra $3.00 added on to my bill.
This came as a surprise , since the rep at no time, revealed that this will incur a charge. Furious of the deception I call back and spoke to Who issued me the 3.00 credit back on my account to use next months payment.
3-10-21 @ 333PM, upon calling them to resolve, I asked to speak to a supervisor, when she finally came to the phone, she stated her mane for me as Rixine She went on to suggest I may need to update my app, after going through series of quidded reset, she said they everything shows successful, to allow things to reset for 2 hours. Not to turn the WIFI, for that time period.
Hung up the call at exactly, 3:43 PM…At 7:02 PM, I turned the phone back on to discover, Still no data, and had to again, turn on my WIFI
So the next day 3-11-21, I called back and after some time convincing the first rep that originally answered, that I needed to speak to a supervisor, ..this rep continued ignoring me and tried tricking me into telling him all about it, after demanding a Sup, Jay comes to the phone, and he sounded just like the rep, so much; so I ask him if he was. He insisted that, he was a true supervisor.
So Jay, listened carefully as to what the issue was about along with placing me on hold to read all notes provided…when returning, he was apologetic, polite and offered no further solution, before I gave a chance I suppose I told him what were the procedures to transfer my phone and number over to another carrier, I was surprised on just how willing and ready Jay the supervisor was, to help me leave them.
So bottom line he said they will release my number but because my brother the original owner of the phone and my name was both on the account, he needed my brother phone number and pin he used…I let him know that Its been a whiles and Om sure he dint remember the pin but I will call him and see. Jay said that he would call me back in 10-15 minutes. He did , and as I suspected[ Brother didn't recall…
That was it…He told ne to leave the service open, and when I transfer to another carrier they will ono doubt call Boost for the release of the phones number .
I'm sorry I couldn't be of more help Have a good day.
Which I have already done, and because they can not resolve the error issue, that they will make my payment for me on their end, boost. Of course they then fail to mention that to provide this nice favor , they will be tacking $3.00 onto my bill. I see this error right now on my phone as I tried to sign into my app. This is a great way for them to get more money
After speaking to Supervisor Michael today Sat. 12,,2021, 1:58 PM; about the issue. Who, by the way's, voice sounding just like the previous rep (again) who had transferred me to him..
After explaining ii all, and he placing me on hold to read the notes on my account,. went away so long , I thought he had hung up the phone, when came back, he had nothing to add or say, so I ask him to verify my address for the purpose of transferring my service, After confirming it, the phone went dead, I thought Mikael had gone to check on something again, I put the phone down and waited..at 2:40 the phone hung up.
Clearly these supervisors do not want to talk to me about why I have no data, even right at this moment. No offer for credit, no refund no nothing.
I have been defrauded, not sure for how long They are probably doctoring my records right about now, to cover their scam !!
Update: On 3-15-21 12:17 PM I received a unsolicited call from Boost Mobil, I was unavailable to take the call at that time, they left no voice message.
On 3-15-21 at 12"20 PM left a voice message and number to call couldn't make out name but he was letting me know that Quote "They have received my beef" unquote…
