Kenny G
Avon,#2Author of original report
Fri, February 10, 2012
I said that Groupon DID indeed provide the refund plus an additional $10.00 for my troubles. The Customer Service rep at Groupon confirmed that there were no restrictions in the SIGNED agreement between Groupon and the merchant regarding any additional purchases.
I come from the Daily Deal world and I can tell you that Groupon NEVER has must buy this to get that type deals. It's always a deep discount and they have always been very specific in their deals, more so than any other Daily Deal site!
I am not quite sure what your comment about my demeanor and number of my "social friends" is all about but I assure you my demeanor was the fueled by the tremendous inconvenience and poor customer service received. An hour and a half of driving time (back & forth), having to pay for parking and to not receive what I paid for.
The reason I posted here was because this was indeed a rip off, the business did not provide the service paid for as required.
Righteous1
gg,#3Consumer Comment
Fri, February 10, 2012
The Groupon website clearly sites : If the experience using your Groupon ever lets you down, well make it right or return your purchase. Simple as that."
So Why aren't you getting a refund from your recent incident?
Some business's that get placed on the Groupon List for offers make it clear that it must be a minimum of two people...Such as the buy one get one free deals....Its Groupon that "conveniently" forgets to place that on the business information for coupon use.
I personally would have walked you out with a dessert in hand and wish you a sweet day. No one needs a customer of your demeanor....no matter how many "social friends" you may have.