Gabe
Orlando,#2Consumer Comment
Wed, February 18, 2009
It's mid February in 2009 and we have terrible macroblocking on our high HD channels, like foodHD and discoveryHD, at night. It's literally at least once a sentence that the sound and picture macroblock, nearly every night. I've actually had to set my DVR to record my favorite shows on these channels on their SD counterpart. Why am I paying the extra $10 a month for the HD DVR and an extra $20 for the HD programming if I can't use it? Speaking of the DVR, it's the worst DVR, I'll even go as far as the worst piece of electronic gadgetry I've ever used since the "update" in late 2008. I love the new "feature" where the box freezes a picture on the screen and won't even respond to the power button, or how about how you prioritize your recordings, or lack thereof? I'll be going back to TiVo soon. I've changed the cable box out 4 times and had a tech out 3 times in the last six months to try to fix the macroblocking problems. Every time they switch out all of the connections and many of the cables but the problem is never fixed. I'm about to call them to come out again. What else can I do? Like the other writer said, they're the only people in my community for TV. I can't even get all the local channels with an antenna. From the research I've done the complaints about macroblocking are due to Bright House's overcompression of their MPEG-2's, that's what the HD programming is compressed into, so they can save bandwidth. Thanks a lot. If they won't give me a credit, I'll at least cost them some money on the problem by wasting their tech's time. Without complaints they'll just think it's fine to send a low quality signal. If you're having this problem, even just once in a while, you have to let them know!