- Report: #350287
Complaint Review: Brinks Home Security System - Nationwide
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Brinks Home Security System
Brinks.com Nationwide, U.S.A.
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Brinks Home Security System Service not delivered Texas
I have a Brinks Home Security system contract since 2001. After seven years of service, the alarm system failed. Called customer service for advise, I was told that I have to pay a fee for a Brinks personnel to service the system. This was my first time to request service to check the system.
The alarm system was going off for 8 hours. I did not get a call from the company nor did the company did anything after being notified. I requested discontinue of service because of this, now the company is charging me $ 155 for a supposedly early termination consequence. Brinks does not deserve the $ 155 fee because the company did not meet its contract terms - to provide the alarm service. Eight hours hearing the alarm beeping and over 24 hours without Brinks service personnel fixing the problem is putting my family at risk. Brinks Home Security is giving false reassurance to people when the truth is "there is no monitoring that exist" I was just throwing away my money for the last 7 years...
Lili
Jacksonville, Florida
U.S.A.
The alarm system was going off for 8 hours. I did not get a call from the company nor did the company did anything after being notified. I requested discontinue of service because of this, now the company is charging me $ 155 for a supposedly early termination consequence. Brinks does not deserve the $ 155 fee because the company did not meet its contract terms - to provide the alarm service. Eight hours hearing the alarm beeping and over 24 hours without Brinks service personnel fixing the problem is putting my family at risk. Brinks Home Security is giving false reassurance to people when the truth is "there is no monitoring that exist" I was just throwing away my money for the last 7 years...
Lili
Jacksonville, Florida
U.S.A.
1 Updates & Rebuttals
Alarmsforall
Columbus,Ohio,
U.S.A.
Did you keep your end of the contract?
#2Consumer Comment
Thu, October 02, 2008
They didn't keep their end of the contract by calling when the alarm went off, but did you keep your end of the contract by testing the system on a monthly basis to ensure the system is working? Almost all people that get an alarm system don't do this, and then after they switch phone companies to VOIP/cable, or have work done to their phone line, their system does not communicate. I've had people that complain because their system hasn't communicated in over a year and they have been paying for it, but on the instruction manuals, the contracts, and the QA forms that are signed, it says that you agree to test your system (most documents say weekly, but even monthly is recommended).
