- Report: #158699
Complaint Review: Brinks Home Security - Irving Texas
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Author Confirmed
Why?
Brinks Home Security
www.brinks.com Irving, 75063 Texas, U.S.A.
Phone:
972-871-3500
Web:
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Tell us has your experience with this business or person been good?
Brinks Home Security Brinks rep lies and company cheats Irving Texas
Sales Rep Lies and Company Cheats.
I sold my house and moved in with someone who already had their own system. Brinks would not release me from my contract even though I didn't own a home!! In essence they made me pay for something I could not possibly use.
Brinks is more interested in jailing you into their three year contract than keeping you a customer for life. By the way, my sales rep told me that if this situation were to occur, I would be released from the contract. The sales reps lie so make sure to read the fine print (and there is alot of it!).
Laura
hollywood, Florida
U.S.A.
I sold my house and moved in with someone who already had their own system. Brinks would not release me from my contract even though I didn't own a home!! In essence they made me pay for something I could not possibly use.
Brinks is more interested in jailing you into their three year contract than keeping you a customer for life. By the way, my sales rep told me that if this situation were to occur, I would be released from the contract. The sales reps lie so make sure to read the fine print (and there is alot of it!).
Laura
hollywood, Florida
U.S.A.
2 Updates & Rebuttals
D
Jenks,Oklahoma,
U.S.A.
CHECK THE LAWS
#2Consumer Comment
Thu, September 21, 2006
If I were you, I would check the state statues for the state you live in. Brinks, is in multiple violations of Oklahoma State Law, and every contract they have in Okla, is null and void. I am working on a lawsuit on Brinks right now!
Mark
Austin,Texas,
U.S.A.
Sales Representative
#3UPDATE Employee
Wed, September 13, 2006
Let me just add, I can tell you that Brinks absolutely does not condone, pressure tactics etc. Considering Brinks has over one million customers and with only a handful of complaint on this website, it seems that your experience is the exception, and not the rule. Some facts to consider #1 on the FRONT PAGE of the agreement the total amount a customer is obligated to is completely disclosed before any agreement is signed. THIS IS NOT FINE PRINT. #2 In Texas, and most states, you have three days to cancel any agreement you sign. This is also on the FRONT OF THE AGREEMENT. Brink's also provides a form to make cancellation as convenient as possible. #3 With the Brinks your 3 day right to cancel begins NOT on the day you signed your agreement, but on the day of activation. In other words, your obligation only begins AFTER the system is installed and activated. If you did not have time for whatever reason to to review the agreement you could have rescheduled installation or cancelled it all together. A three year agreement is standard in the industry. The reason for that is that it takes approximately 2 years for a security company to break even on the installation. Hope this clears things up. Mark Austin Texas
