Complaint Review: Brinks - Camarillo California

From reading the complaint and the rebuttals, it sounds a lot like my situation. You signed the agreement including the renewal provision without reading the fine print or having the sales representative call your attention to what the individual paragraphs of microprint mean or the fact that Brinks will enforce them with a vengeance. If you had read those provisions and understand that Brinks intends to take advantage of every one of them if they should arise, you'd never have signed up. Like me, you are probably just not used to dealing with a company that takes such a combative stance toward a customer that wants to quit. The people writing the rebuttals make a point - you signed a contract. But read that contract, and after reading it, tell me what you actually get from Brinks for your $30 per month. The answer is nothing. You would certainly get more out of your $30 by donating it to charity (tax deduction if nothing else), and probably you might even get more out of it by donating it to the government to help pay off the national debt, as sad as that is. You are doing the right thing though by letting others know how Brinks rips you off. With they way they treat people it won't take them long to get such a bad reputation they'll have a hard time ripping off future would-be customers.

You should check with the state to see if any of these people were licensed. Everyone associated wit the company along with the company should be licensed through the California of consumer affairs/ Bureau of Security and Investigative Services. You can check if the people have ever been denied a license or if they were accepted. I believe on the denied list it goes back to 2001. If not dile a complaint or for mediation. You may be able to get a refund. You should also check to make sure they had a city license if it was required. Along with who ever monitored it, they also need to be licensed to do buisness in city and state.

I have read the original complaint and the numerous rebuttals regarding BRINKS. I work down the street from their corporate offices in Irving TX and needed an alarm system. I spoke with several people that had several different monitoring contracts from other companies such as ADT... ALL complained about one thing or another regarding their service companies. I decided to go with BRINKS. Not only were they extremely helpful, but they even saved me a considerable amount of money. 7 years ago (yes, that's right, SEVEN YEARS), I had service through BRINKS on a home that I owned with a roommate. The roommate actually set up the service, but it had to be put in my name since I was the homeowner. I always let the roommate deal with the alarm company, so I didn't even realize that I was a BRINKS customer back then. When I contacted BRINKS several days ago to have a system installed, they informed me that, because my credit is not that great, it was going to cost me a considerable down payment (or deposit) in order to have the system installed in my new home. I decided to wait on the installation. The next morning, the rep I had spoken to the night before called me and asked me if I'd ever lived an address that they had in the computer (it was my old house that had the alarm system in it). I told them yes and asked why they wanted to know. They stated that I was a previous customer. I told them that I remembered having a system, but didn't realize it was BRINKS (actually I thought it was SMITH ALARMS). She said that since I was an "existing customer" that I wouldn't have to pay for any installation charges or for a deposit. Two days later my alarm system was installed. The tech was extremely courteous and professional and took ample time explaining the system to my wife (as I was at work). The installation was perfect and I am extremely pleased. I called back with some questions and the customer service department was extremely courteous (much more so than most other companies), and they seemed more than eager to help me. Everyone has bad experiences with companies... be it due to someone having a bad day or getting off on the wrong foot or whatever. Overall, of everyone I've talked to that has BRINKS, they are all MORE THAN HAPPY with the service they've received as am I. I just wanted to say that. One more thing... if you're going to put your business on websites such as this, you're making it public and subject to anyone else's opinions that read it. If you don't want your personal business aired, then don't put it on sites such as this. If you do, then be prepared to handle the rebuttals you receive... but do so respectfully. Thanks.

Unlike you, who feels the need to write a novel...I was just giving the basic facts...and I am a women not a GUY as you stated in your rebuttal....I have a HUGE file of correspondence with Brinks as well as the names, dates and times of my phone calls. I did read my contract and I did exactly what it said to do to cancel my contract and I called Brinks to verify with information. I just have a life and don't have the time you obviously do to written the great American novel about something that is none of your business!!!

I responded to the other complaint left on here. I said that within every big company that is in the service industry there is a crazy customer that no matter what they are never happy. Well it seems that I was wrong, and it seems that Brink's has 2 crazy customers! Just like the other guy that complained this guy seems to be completely irrational. It said that the Brink's rep, which didn't have to help in the first place but attempted to anyway, didn't have his facts straight. The customer didn't get his facts straight. I have read the complaint over many times, and in no place did he say he was a customer for 5 years until the end when he said the Brink's rep didn't have his facts straight. It just seems that if this guy can't even get his facts straight, and if he isn't rational to take help when it's given to him that there isn't much that Brink's could have done to help him. I have been a Brink's customer for as long as I can remember, and have always had excellent service. If he has been with Brinks for 5 years that probably means that he was on a 1-year contract at that point. Brink's explained how to cancel the contract, but the customer didn't sign his letter. It seems to me that if your wanting a contract cancelled that you would sign the thing. However, the customer service rep may or may not have explained that to him, but when that was explained to him he still didn't do it. If the issue was not resolved at that point, the right thing would have been to talk to a manager or something like that. With any company the people at the low end are just doing what they are told, and if you feel that you have fallen threw a crack then you need to go above whomever you've been talking to. It just seems to me with the way this customer is talking that he didn't get any of his fact straight, didn't give Brink's the required information, and didn't follow threw to get the issue resolved. It isn't to say that Brink's didn't make a mistake, but I'm sure from the way this guy has treated these reps, and presented his case that even if Brink's did try to resolve the issue that the customer wouldn't have agreed with something.

I responded to the other complaint left on here. I said that within every big company that is in the service industry there is a crazy customer that no matter what they are never happy. Well it seems that I was wrong, and it seems that Brink's has 2 crazy customers! Just like the other guy that complained this guy seems to be completely irrational. It said that the Brink's rep, which didn't have to help in the first place but attempted to anyway, didn't have his facts straight. The customer didn't get his facts straight. I have read the complaint over many times, and in no place did he say he was a customer for 5 years until the end when he said the Brink's rep didn't have his facts straight. It just seems that if this guy can't even get his facts straight, and if he isn't rational to take help when it's given to him that there isn't much that Brink's could have done to help him. I have been a Brink's customer for as long as I can remember, and have always had excellent service. If he has been with Brinks for 5 years that probably means that he was on a 1-year contract at that point. Brink's explained how to cancel the contract, but the customer didn't sign his letter. It seems to me that if your wanting a contract cancelled that you would sign the thing. However, the customer service rep may or may not have explained that to him, but when that was explained to him he still didn't do it. If the issue was not resolved at that point, the right thing would have been to talk to a manager or something like that. With any company the people at the low end are just doing what they are told, and if you feel that you have fallen threw a crack then you need to go above whomever you've been talking to. It just seems to me with the way this customer is talking that he didn't get any of his fact straight, didn't give Brink's the required information, and didn't follow threw to get the issue resolved. It isn't to say that Brink's didn't make a mistake, but I'm sure from the way this guy has treated these reps, and presented his case that even if Brink's did try to resolve the issue that the customer wouldn't have agreed with something.

I responded to the other complaint left on here. I said that within every big company that is in the service industry there is a crazy customer that no matter what they are never happy. Well it seems that I was wrong, and it seems that Brink's has 2 crazy customers! Just like the other guy that complained this guy seems to be completely irrational. It said that the Brink's rep, which didn't have to help in the first place but attempted to anyway, didn't have his facts straight. The customer didn't get his facts straight. I have read the complaint over many times, and in no place did he say he was a customer for 5 years until the end when he said the Brink's rep didn't have his facts straight. It just seems that if this guy can't even get his facts straight, and if he isn't rational to take help when it's given to him that there isn't much that Brink's could have done to help him. I have been a Brink's customer for as long as I can remember, and have always had excellent service. If he has been with Brinks for 5 years that probably means that he was on a 1-year contract at that point. Brink's explained how to cancel the contract, but the customer didn't sign his letter. It seems to me that if your wanting a contract cancelled that you would sign the thing. However, the customer service rep may or may not have explained that to him, but when that was explained to him he still didn't do it. If the issue was not resolved at that point, the right thing would have been to talk to a manager or something like that. With any company the people at the low end are just doing what they are told, and if you feel that you have fallen threw a crack then you need to go above whomever you've been talking to. It just seems to me with the way this customer is talking that he didn't get any of his fact straight, didn't give Brink's the required information, and didn't follow threw to get the issue resolved. It isn't to say that Brink's didn't make a mistake, but I'm sure from the way this guy has treated these reps, and presented his case that even if Brink's did try to resolve the issue that the customer wouldn't have agreed with something.

This is in response to the rebuttal stating that I didn't read my contract and that I had to wait 36 months before I canceled the service. I have Brinks for over 5 years! I am pretty sure that is longer that 36 months!! They received my letter with my code words, but said my letter was unsigned. All I was told to do was write a letter with my code word on it stating I wanted to cancel!! I did that!!!! So, please get your facts straight before you rebuttal. I guess that they don't hire the smartest people to work for Brinks!! They can't get there facts straight.

This is in response to the rebuttal stating that I didn't read my contract and that I had to wait 36 months before I canceled the service. I have Brinks for over 5 years! I am pretty sure that is longer that 36 months!! They received my letter with my code words, but said my letter was unsigned. All I was told to do was write a letter with my code word on it stating I wanted to cancel!! I did that!!!! So, please get your facts straight before you rebuttal. I guess that they don't hire the smartest people to work for Brinks!! They can't get there facts straight.

This is in response to the rebuttal stating that I didn't read my contract and that I had to wait 36 months before I canceled the service. I have Brinks for over 5 years! I am pretty sure that is longer that 36 months!! They received my letter with my code words, but said my letter was unsigned. All I was told to do was write a letter with my code word on it stating I wanted to cancel!! I did that!!!! So, please get your facts straight before you rebuttal. I guess that they don't hire the smartest people to work for Brinks!! They can't get there facts straight.

This is in response to the rebuttal stating that I didn't read my contract and that I had to wait 36 months before I canceled the service. I have Brinks for over 5 years! I am pretty sure that is longer that 36 months!! They received my letter with my code words, but said my letter was unsigned. All I was told to do was write a letter with my code word on it stating I wanted to cancel!! I did that!!!! So, please get your facts straight before you rebuttal. I guess that they don't hire the smartest people to work for Brinks!! They can't get there facts straight.

It is wise to read ANY thing you sign fully, especially contracts. To say she broke the contract term of 36 months may not be fair or accurate. However, the requirements for cancelling the service are clear and in writing on the back of the contract.

I work for a BRINKS Authorized Dealer. All BRINKS customers sign a 36 month contract. After 36 months, they are free to cancel their service. By signing this contract, you agreed to pay 36 months worth of monitoring fees. You are the one who broke the contract. If this was not clear to you, the employees at BRINKS should have explained it better.