- Report: #394045
Complaint Review: Bromolite And Acai Slim - acaiberrydetox.com - Internet
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Bromolite And Acai Slim - acaiberrydetox.com
www.acaiberrydetox.com Internet, U.S.A.
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Bromolite And Acai Slim What a scam acaiberrydetox.com Internet
I went to the Acai-Slim site through Oprah's website. I saw that we received a 30 day free sample so I ordered it. I had to pay shipping which I thought was fair.
I did receive the products and I thought it was a done deal. I have since received bogus charges to my account. I called the customer service number and was told that I would not be charged but charges have since gone through.
I made some phone calls and found out I was a memeber of the 'Fit-Factory' which I did not want. I was told to call back during business hours to cancel my "membership". I called the number for Acai Berry and no one ever asnswered the number......interesting!!!
I am hoping that when I call back during normal business hours that I am able to cancel whatever memberships I am now a member of, and also stop these bogus charges.
Sandy
Round Rock, Texas
U.S.A.
I did receive the products and I thought it was a done deal. I have since received bogus charges to my account. I called the customer service number and was told that I would not be charged but charges have since gone through.
I made some phone calls and found out I was a memeber of the 'Fit-Factory' which I did not want. I was told to call back during business hours to cancel my "membership". I called the number for Acai Berry and no one ever asnswered the number......interesting!!!
I am hoping that when I call back during normal business hours that I am able to cancel whatever memberships I am now a member of, and also stop these bogus charges.
Sandy
Round Rock, Texas
U.S.A.
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello
#2
Mon, September 07, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Respectfully,
