- Report: #9134
Complaint Review: Brylane Home - Indianapolis Indiana
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Author Not Confirmed
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Brylane Home
PO Box 383 Indianapolis, 46283-8383 Indiana, U.S.A.
Phone:
1-800-528-5150
Web:
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Tell us has your experience with this business or person been good?
Brylane Homes Delivery Dates Promised False - Communication to Customer HORRIBLE!
From: Katherin
Sent: Wednesday, December 12, 2001 11:54 AM
To: [email protected] [mailto:[email protected]]
Subject: RE: Order Confirmation 303348 - Send to a
Supervisor!!!!!!!!!!!!! !!
You still have not given me a "date" to expect them except "YOU expect to receive them at the end of this month."
When will I, THE CONSUMER receive them? 10% from the Manufacturer?
I've been in the Customer Service Business for 15 years, and this has got to be the worst service that I've EVER seen... your communication to your customer STINKS!
The inconvenience is from you...not the manufacturer. Had I been told originally that there was a delay of two months, we would not be having this conversation.
I understand that you can apologize all day long, but YOU still have put me in a difficult situation, especially since this was and still is a gift!
Please have a supervisor contact me immediately.
Regards,
Katherin Dickerson
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Wednesday, December 12, 2001 11:31 AM
To: Katherin Dickerson
Subject: RE: Order Confirmation 303348 - Send to a
Supervisor!!!!!!!!!!!!! !!
Thank you for contacting us. We do apologize for all the problems you are having with our company.
Unfortunately the shams and the quilt are still backordered due into our warehouse the end of this month.
The manufacturer of those items is offering 10% off on each item for the delay. We have accepted that offer for you.
We are aware that time is of the essence for
you and deeply apologize for the inconvenience.
I have also forwarded a copy of your email to my supervisor per your request. If this date is to long please advise. Again we apologize.
Sincerely,
Jerilyn
Customer Service
12/10/2001 10:41:11 AM
From: Katherin
To: "'[email protected]'"
cc:
Subject: RE: Order Confirmation 303348 - Send to a Supervisor!!!
These items were ordered when THEY WERE IN STOCK over the internet, Please notice that I purchased my items on October 29th & your company put in the wrong expiration date, called me at home on the date that it was SUPPOSED to arrive at my house & told me that it would be an additional TWO WEEKS! THIS IS UNACCEPTABLE!!!!!!!!!
I have since then ONLY received my dust ruffle & no other notifications of this order being late. I called right after that shipment and complained that the arrival date for the other items was unsatisfactory 12-6-01, as I needed them for a house warming party that I was attending on 11-17-01.
It is now four days after the promised date AGAIN (which I was told it would be shipped sooner as I was at the top of the list!!!!!!!!!!!)
I have not been notified what so ever as to the THIRD delivery date! I do not understand how you can run a business this way, as after the receipt of these items and the horrible customer service that you provide, understand that I will NO LONGER DO BUSINESS WITH YOUR COMPANY!
Please get my quilt and my shams to me immediately, or I will cancel my order and direct my order to a competitor!
Regards,
Katherin Dickerson
cell -
home -
Address -
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Monday, October 29, 2001 12:05 PM
To: Katherin
Subject: Order Confirmation 303348
Thank you for ordering from Brylane Home!
Your order information appears below. For in-stock items,
you should receive your order within 2 weeks. Please note,
your order may come in more than one package, you will not be
charged additional for this.
If you need to get in touch with us about your order, send an
e-mail message to [email protected] or call us
toll-free at 1-800-528-5150.
To assist us in providing the best customer service to you,
please include billing address information on all correspondence.
If any of your order information below is incorrect, please
contact us immediately.
Thank you for shopping at Brylane Home and we look forward
to seeing you again soon!
:::::::::::::::::::::::::::::::
Your order reads as follows:
Will ship via: Standard
Item(s) Ordered:
QTY. ITEM DESCRIPTION
1 SCHIFFLI EYELET WONDERSKIRTS(tm
2 ALPINE QUILT STANDARD SHAM
1 HANDCRAFTED ALPINE QUILT
Sent: Wednesday, December 12, 2001 11:54 AM
To: [email protected] [mailto:[email protected]]
Subject: RE: Order Confirmation 303348 - Send to a
Supervisor!!!!!!!!!!!!! !!
You still have not given me a "date" to expect them except "YOU expect to receive them at the end of this month."
When will I, THE CONSUMER receive them? 10% from the Manufacturer?
I've been in the Customer Service Business for 15 years, and this has got to be the worst service that I've EVER seen... your communication to your customer STINKS!
The inconvenience is from you...not the manufacturer. Had I been told originally that there was a delay of two months, we would not be having this conversation.
I understand that you can apologize all day long, but YOU still have put me in a difficult situation, especially since this was and still is a gift!
Please have a supervisor contact me immediately.
Regards,
Katherin Dickerson
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Wednesday, December 12, 2001 11:31 AM
To: Katherin Dickerson
Subject: RE: Order Confirmation 303348 - Send to a
Supervisor!!!!!!!!!!!!! !!
Thank you for contacting us. We do apologize for all the problems you are having with our company.
Unfortunately the shams and the quilt are still backordered due into our warehouse the end of this month.
The manufacturer of those items is offering 10% off on each item for the delay. We have accepted that offer for you.
We are aware that time is of the essence for
you and deeply apologize for the inconvenience.
I have also forwarded a copy of your email to my supervisor per your request. If this date is to long please advise. Again we apologize.
Sincerely,
Jerilyn
Customer Service
12/10/2001 10:41:11 AM
From: Katherin
To: "'[email protected]'"
cc:
Subject: RE: Order Confirmation 303348 - Send to a Supervisor!!!
These items were ordered when THEY WERE IN STOCK over the internet, Please notice that I purchased my items on October 29th & your company put in the wrong expiration date, called me at home on the date that it was SUPPOSED to arrive at my house & told me that it would be an additional TWO WEEKS! THIS IS UNACCEPTABLE!!!!!!!!!
I have since then ONLY received my dust ruffle & no other notifications of this order being late. I called right after that shipment and complained that the arrival date for the other items was unsatisfactory 12-6-01, as I needed them for a house warming party that I was attending on 11-17-01.
It is now four days after the promised date AGAIN (which I was told it would be shipped sooner as I was at the top of the list!!!!!!!!!!!)
I have not been notified what so ever as to the THIRD delivery date! I do not understand how you can run a business this way, as after the receipt of these items and the horrible customer service that you provide, understand that I will NO LONGER DO BUSINESS WITH YOUR COMPANY!
Please get my quilt and my shams to me immediately, or I will cancel my order and direct my order to a competitor!
Regards,
Katherin Dickerson
cell -
home -
Address -
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Monday, October 29, 2001 12:05 PM
To: Katherin
Subject: Order Confirmation 303348
Thank you for ordering from Brylane Home!
Your order information appears below. For in-stock items,
you should receive your order within 2 weeks. Please note,
your order may come in more than one package, you will not be
charged additional for this.
If you need to get in touch with us about your order, send an
e-mail message to [email protected] or call us
toll-free at 1-800-528-5150.
To assist us in providing the best customer service to you,
please include billing address information on all correspondence.
If any of your order information below is incorrect, please
contact us immediately.
Thank you for shopping at Brylane Home and we look forward
to seeing you again soon!
:::::::::::::::::::::::::::::::
Your order reads as follows:
Will ship via: Standard
Item(s) Ordered:
QTY. ITEM DESCRIPTION
1 SCHIFFLI EYELET WONDERSKIRTS(tm
2 ALPINE QUILT STANDARD SHAM
1 HANDCRAFTED ALPINE QUILT
5 Updates & Rebuttals
LaSunda
Chicago,Illinois,
U.S.A.
Brylane Home Is full of Crap
#2Consumer Comment
Sat, December 10, 2005
My mother placed an order for some family members for christmas and it was on backorder to be received by 12/02/05 it is now 12/09/05 and at this moment it has been stated on their web site that this order will be shipped out now on 01/06 now how is this supposed to be a christmas present for family members when they can't even get their shipments together this company has good merchandise but their customer service skills is for the birds I am putting them on notice to all my friends who shop with them to let them know about their crappy service and we will discontinue making purchases from this company its time to boycott them and its starting now.
John
San Antonio,Texas,
U.S.A.
Customer Service You Received Is Typical
#3UPDATE EX-employee responds
Wed, December 01, 2004
I worked for Brylane (now known as Redcats, Inc) for several months. Every day, about half of the calls I took were for customer service. A majority of these callers were upset about lack of product quality, damaged merchandise, or orders not received when promised. What is worse is the backordered orders. I had several customers irate because they ordered summer items in March expecting their backorder to be filled by May. When June came around the items were still on backorder and Brylane now expected to receive them in August or September. That is no way to operate a business. Also, customers were upset when they received order status on their backorders by mail. Most of the time when the customer called to cancel their order, the order had already been shipped. All I could suggest to the customer was to refused the package when UPS tried to deliver it.
Paul
Salem,Alabama,
U.S.A.
Consumer Satisfaction Found
#4Consumer Comment
Thu, November 18, 2004
I have done several orders from Brylane Home and have had only one issue where the products were on back order. I never felt the response to be less then exceptional on the customer service. The one order I did place that had a back order, later was found to be discontinued and I order something else in its place. All other orders since I have not had a back order. I don't believe the company should loose business over one trivial issue. If it was a consistent practice yes, but it occurs rarely and as a consumer we should allow for mishaps.
M.J.
Divide,Colorado,
U.S.A.
Response to ordering
#5Consumer Comment
Wed, November 03, 2004
I also was going to order alot from this company and just by chance decided to check the Internet for ordering availability of my items and came across you websit. Thank you for letting me know before I made this mistake, Whew....
Krystal
Westminster,California,
U.S.A.
Thank you for your post!
#6Consumer Comment
Sat, October 11, 2003
I'm so glad I came across this and other Brylane Home posts. I was about to order quite alot of stuff from this company but now I will not do that. I will take my money somewhere else. Thank you!!
