Edward
Vine Grove,#2Consumer Comment
Sat, April 28, 2007
Congratulations on the newborn, but that is as far as it goes. Being pregnant and then becoming a new Mom has absolutely nothing to do with the contract you have with Buddys Home Furnishings. In your ROR, you mention several times, that this issue was passed on to more than one employee. It is obvious that you expected special consideration from Buddys and sympathy from ROR readers. I think it is very wrong to use a child for personal gain. If you take offense from that, sorry, but it needed to be said. You wrote that you felt the manager did not want to give you the balance of your account over the phone. There may be several reasons for that. He may not have been comfortable giving financial information over the phone. There are privacy laws that he is required to follow. He had limited ways of verifying that he was actually talking to the account owner. It is the same thing concerning your aunt. As I am sure other people will write, why didn't your Aunt know what the pay-off balance was. It is very puzzling that you would send your aunt to the store without her having any idea why she was going there. It was not the responsibility of the employee to let your aunt know what to do? You do not say if it was your Aunts money or your money that was used to make the payment. If it had of been your money, then the aunt would have applied the amount that you had given her. If you had given her $210.00 but they were only asking for $128.00, then she would have known that something was wrong. . After all, you knew what the balance was and would have given her that amount. I find it very hard to believe that you sent her to pay your bill without letting your aunt know before hand what kind of monies would need to be paid. I will assume that since the balance was not paid off, that the total bill would be more, since the pay-off would take longer. I do not know or understand your comment about the $128.00 bill your aunt paid. You did not say if that was to cover a monthly bill or late charges plus monthly bill. Whatever that amount was for, it seems that when you realized what had happened, you could have immediately had it corrected. Upon finding out that your aunt had only paid $128.00 and with you already know that the actual balance should have been $210.00, you could and should have contacted the sales woman that you had talked to earlier. You would have refreshed to her, the conversation you had with her earlier. You then could have made arrangements to send in the balance of the pay-off to them. I think that if you would have done that immediately, they would have accepted it. Unfortunately, it doesn't help if we try to live in a coulda, woulda, shoulda world. Good luck to you.