- Report: #279588
Complaint Review: Budget Car & Truck Rental - Beacon Gas - AllCare Packing Supplies - Auburn California
-
Author Confirmed
Why?
Budget Car & Truck Rental - Beacon Gas - AllCare Packing Supplies
13190 Lincoln Way Auburn, 95603 California, U.S.A.
Phone:
530-888-9649
Web:
N/A
Categories:
Business Rating:
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Budget Car & Truck Rental - Beacon Gas - AllCare Packing Supplies Lied to, ignored, Bank Account decimated with NO communication in any way shape, manner or form! Auburn California
LIES, Breakdowns, slippery ramp, broken Furniture Dolley.
Made reservations on Internet with Budget Truck Rental. Was given local representative. Called Allcare Packing Supplies and was told that our 2 cars were too old, ergo "too valuable" to use Car Haulers! Made arrangements to have cars transported, to the tune of $1,000.00!
When we arrived at the local site, NO paperwork was done! Our American Express was tapped into for $250.00! Arrived at 3:30 PM, the employee that did the truck rentals was gone for the week-end! After much fumbling were finished at 7:45PM. Rental time started from 3:45PM!
Allowed another patron to go ahead of us only to discover he was renting a truck with a car hauler to transport a "Completely refurbished 1961 Jaguar XKE"!! And OURS were too valuable??
I was lied to by the local site! 2 Car haulers rented for $110.00, VS $1,000 the LIE cost us!
Breakdowns: In transit to site of loading, one truck's brakes failed! Too late to get another that day, spent 4 hours on phone the next day to get another delivered at 4:30 PM! But rental time was ticking for that truck also!
It took 26.5 hours of DRIVING time to travel 524 miles! Another one of the trucks could go less than 45mph! Consequently, had motel expenses for everyone!
I was stuck on the North side of the Grapevine and a CHP officer looked at the yellow lights all over the dash and graciously volunteered his OWN cell phone for me to contact the rest of the party, now 68 miles ahead of us!
The truck with NO AC running could do only 2MPH, holding up the slowest of the semi trucks on I-5!
The temperature was 116 degrees that day! Me with 2 dogs in the truck!
Turned the trucks in at the address printed out on the Internet Reservation!
5:25PM. Tried to call ALL the phone numbers but Budget was shut down for the day. Left the trucks, keys clipped together were dropped into the mail slot!
That was Friday, on the following Monday, started the fun part! Called the Customer Service Number to find out 2 trucks were found in Colton, CA and the other was missing!
I was on the phone almost daily, 16 pages of documentation, names dates, contacts to the Customer Service! Was told by one Customer Service Rep and her Supervisor that we had one day of rental plus our deposit to be refunded to us. BUT until the missing truck was found, could not close out the account!
THEN: notified by our bank that we were overdrawn and had many bounced checks. Budget had dipped into our Bank Account for an additional $1,117.20!
Filed as fraudulent charges had the Bank reverse the charges! Bank called back that Budget had accounted for the additional charges so they had to reverse the charges back onto us!
I asked our bank for a copy of their claim and was told that it was not allowable!
To THIS day, we have had NO contact from Budget, as far as we know the missing truck has never been found!
Return calls to us were never received, we have NOTHING from Budget, but once they have your account number they feel free to dip into your accounts at will with NO statements due. ZERO ZIP!
Our Attorney sent a letter to Allcare Packing Supplies and the owner with a subsequent phone conversation said "It will be a cold day in Hell before I will pay you anything!"
The BBB has no power to make Budget pay, the CA Consumer Affairs says that it is a civil matter!
Oh, and by the way, Budget Corporate Office has NO phone number! YUP! Was given an address but was told they have NO phone number!
They have cost us $4,000.00 in addition to the original rental payment of $2,323.99!!
That is more than our monthly income X 2 as retired people!!
HOW can a Corporation to that to private people??
Fran & Ed
Lucerne Valley, California
U.S.A.
Click here to read other Rip Off Reports on Budget Car & Truck Rental
Made reservations on Internet with Budget Truck Rental. Was given local representative. Called Allcare Packing Supplies and was told that our 2 cars were too old, ergo "too valuable" to use Car Haulers! Made arrangements to have cars transported, to the tune of $1,000.00!
When we arrived at the local site, NO paperwork was done! Our American Express was tapped into for $250.00! Arrived at 3:30 PM, the employee that did the truck rentals was gone for the week-end! After much fumbling were finished at 7:45PM. Rental time started from 3:45PM!
Allowed another patron to go ahead of us only to discover he was renting a truck with a car hauler to transport a "Completely refurbished 1961 Jaguar XKE"!! And OURS were too valuable??
I was lied to by the local site! 2 Car haulers rented for $110.00, VS $1,000 the LIE cost us!
Breakdowns: In transit to site of loading, one truck's brakes failed! Too late to get another that day, spent 4 hours on phone the next day to get another delivered at 4:30 PM! But rental time was ticking for that truck also!
It took 26.5 hours of DRIVING time to travel 524 miles! Another one of the trucks could go less than 45mph! Consequently, had motel expenses for everyone!
I was stuck on the North side of the Grapevine and a CHP officer looked at the yellow lights all over the dash and graciously volunteered his OWN cell phone for me to contact the rest of the party, now 68 miles ahead of us!
The truck with NO AC running could do only 2MPH, holding up the slowest of the semi trucks on I-5!
The temperature was 116 degrees that day! Me with 2 dogs in the truck!
Turned the trucks in at the address printed out on the Internet Reservation!
5:25PM. Tried to call ALL the phone numbers but Budget was shut down for the day. Left the trucks, keys clipped together were dropped into the mail slot!
That was Friday, on the following Monday, started the fun part! Called the Customer Service Number to find out 2 trucks were found in Colton, CA and the other was missing!
I was on the phone almost daily, 16 pages of documentation, names dates, contacts to the Customer Service! Was told by one Customer Service Rep and her Supervisor that we had one day of rental plus our deposit to be refunded to us. BUT until the missing truck was found, could not close out the account!
THEN: notified by our bank that we were overdrawn and had many bounced checks. Budget had dipped into our Bank Account for an additional $1,117.20!
Filed as fraudulent charges had the Bank reverse the charges! Bank called back that Budget had accounted for the additional charges so they had to reverse the charges back onto us!
I asked our bank for a copy of their claim and was told that it was not allowable!
To THIS day, we have had NO contact from Budget, as far as we know the missing truck has never been found!
Return calls to us were never received, we have NOTHING from Budget, but once they have your account number they feel free to dip into your accounts at will with NO statements due. ZERO ZIP!
Our Attorney sent a letter to Allcare Packing Supplies and the owner with a subsequent phone conversation said "It will be a cold day in Hell before I will pay you anything!"
The BBB has no power to make Budget pay, the CA Consumer Affairs says that it is a civil matter!
Oh, and by the way, Budget Corporate Office has NO phone number! YUP! Was given an address but was told they have NO phone number!
They have cost us $4,000.00 in addition to the original rental payment of $2,323.99!!
That is more than our monthly income X 2 as retired people!!
HOW can a Corporation to that to private people??
Fran & Ed
Lucerne Valley, California
U.S.A.
Click here to read other Rip Off Reports on Budget Car & Truck Rental
2 Updates & Rebuttals
Mishkyn
Lucerne Valley,California,
U.S.A.
Allcare Packing Supplies, response to "Dude"
#2Author of original report
Sun, October 21, 2007
Dude, Thank you so much for your response! You sound like a "Knight in Shining Armor"!! The owner of Allcare says that he has only the number for Customer Care as his means of contacting Budget! Here is my email address: (((ROR removed for security purposes))) I would very much appreciate the name of someone I could talk with at Budget! I have tried since the end of June to speak with someone at Budget, I have 16 pages of Documentation that states the names and dates I have called the Customer Care Center! When I get a Supervisor to speak with, they tell me they will call me back that day or the next! Giving them time to return the call did not call back the next day....called the following day and was told that the Supervisor, Rebecca was off for BOTH of those days! Grrrrrr!! Obviously she has does not know what her days off are or she deliberately lied to me, to put me off! I can provide all of the info plus all of the receipts etc., as I have been keeping a record of all my calls! Thank you so much for your help in this matter!! I did not get your response until today as we have been trying to get a loan to get us thru and pay utility bills!! Budget really has hurt us BAD!! Thanks again Dude!! Mish CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
The Dude
COLUMBIA,South Carolina,
U.S.A.
sounds bad but it can be fixed
#3UPDATE EX-employee responds
Thu, October 18, 2007
You need to focus complaint on Allcare Parking.They are a dealer for Budget they are not a Budget corporation,they use the Budget name and are suppose to follow the rules set up in their contract.If they do not follow rules set up by Budget they will be fined.Allcare is the problem you should not have been on the side of road as long as you were.Mechanical problems happen but happening to both of them seem odd.You can pull any priced vehicle you want as long as it fits the correct size. You should have been able to tow your expensive vehicles.The local dealer if everything you say is true does not want to be liable for the mistakes he made.Looks as though you are in the right based on information you have given me.Allcare is getting in the way of resolution. Ask Allcare for number of their DPM.You said you could not Get through to Budget, try again make sure you get the DPM'S.Unfortunately in a beaurocracy you got lost in the shuffle.Keep calling up the food chain with Budget.They will force the dealer to do the right thing. I am a ex employee of Budget.I worked their for ten years out of St Paul Mn.I was a commercial represenative.I have seen these problems occur because trucks break down.dealers sometimes do not follow rules and screw the customer.If you want it resolved and get your problem resolved make the right phone calls.Allcare is the problem Budget is the solution.I worked their for years they will resolve your problem. Budget takes care of the customers if everthing you say is true they should dump allcare they sound as though they are violating rules left and right.Let me help if you want me to I still know a lot of people inside.I hope this is not the second rebuttal I don't believe the first one I sent went through. Suggestion to all when renting use credit card not your checking account!!
