- Report: #664629
Complaint Review: BurstNet - burst.net Internet
Reported By:
Mike -
Portland, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
BurstNet
burst.net, Internet, United States of America
Phone:
1-877-BURSTNET
Web:
burst.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BurstNet Burst.net Fraudulent Company!! Stay Away! burst.net, Internet
I paid for a VPS at burstnet and two weeks after buying it, they still had not setup my server despite all the support tickets I filed. I also would call and would get, "I will email you a response in a few mintues" and 48 hours later get a reply that is complete nonsense and a different excuse then what the other "tech support" members were giving me. Anyways, I requested a refund and soon found out that they don't give refunds... Instead they "suspended" my account that was never even setup, they charged me $30 for requesting a refund, and then THEY BILLED ME FOR THE NEXT MONTH!!! They automatically bill you a couple weeks early... is if they thought I would want to stay at this point. THIS IS A FRAUDULENT COMPANY!!! STAY AWAY!!!!
1 Updates & Rebuttals
BurstNET
Scranton,Pennsylvania,
United States of America
Doubtful...
#2UPDATE Employee
Mon, December 20, 2010
I highly doubt you are even telling a hint of truth with your claim here.
Our VPS product line is AUTOMATED and INSTANT setups, as long as you pay for the order in full upon ordering, pass our fraud checking measures, and have no past due invoices/accounts with us.
If you paid, and did not get service delivery, you either were requested to send in identification/documentation to prove otherwise, or had prior debts with us. If yo did not send in the requested documentation, eventually you would have been refunded automatically, unless once again, you had prior debts with us.
If service never was delivered, and you inquired, as you say you did, then you would have been refunded with zero problem. That you claim we would not refund you, tells me that you had prior debts with us, or service was indeed delivered.
If you were "suspended", as you claim, that can only come from a non-payment issue, or abusing our AUP/TOS.
If you were billed $30 from us, that would have been a Chargeback Fee, which means you issued a chargeback, and we had every right to issue a service suspension on your account.
Anyway I look at this, I smell something wrong with your claims ;-(
Feel free to provide an order # so we can get the real truth here, and not hide your ridiculous claims under anonimity with no evidence to back it up.
We have been in business nearly 20 years, service 10,000+ clients, and are the last thing from dishonest our entire industry has...
BURSTNET
