Complaint Review: Businessmax-Vista Print Passporttofun - Lexington Maine

As a service banker myself, and having been in the industry for several years there are a few things you should know... 1)going to a bank and DEMANDING anything, or causing a scene will certainly not further your cause... it will make you look like an idiot, and will most likely cause whoever is helping you to immediately be less than helpful, or, in other cases, it will result in you being escorted out by the police and your accounts terminated! 2) Reg E has nothing to do with this whatsoever- Here is what I copied from my company website about Reg E "Reg E Electronic Fund Transfers Requires that financial institutions disclose the terms and conditions of electronic wire transfers and document the transactions for the customer. Also, sets strict guidelines for error reporting and error resolution Any transfer of funds initiated through an electronic terminal, telephone, computer, or magnetic tape authorizing the bank to debit or credit an individual's account used primarily for personal, family, or household purpose, which includes: ATM transactions Prearranged, periodic telephone transfers Debit card transactions" In other words, if you come in spouting about Reg E, the banker is going to tell you that, you're SOL because YOU didn't read the terms and conditions of the site YOU purchased from... YOU were provided with the terms and conditions of your bank account the day you opened it, we're not here to hold your hand while you make internet purchases!!! Buyer Beware. It is not the bank's fault that YOU clicked on a website and purchased something and got scammed, Due Dilligence people... 3)We can verify whether or not you called our 1800 number, so saying "it's the bank's fault because I called the 1800 number and they said there's nothing we can do" is not a good way to handle it... Every telephone or service employee who comes in contact with a customer documents what was said/done in the employees notes- if you called, it'll be documented, if not, we know you're lying and you're still SOL. AND we'd never say there's nothing we can do... (unless of course you DID wait past the 60 days...in that case it's your fault, suck it up and call the company who scammed you yourself!) I am not trying to be difficult- so here is how you should REALLY handle it... Monitor your statements! If you didn't make the charge, get off your butt and come into a financial center, an employee WILL help you, in fact, we WILL file the dispute for you and give you a copy!! IF you wait 60 days it's your own fault!! obviously you don't care enough about your money to monitor your statements, this is why we mail them monthly...or make them available online 24/7!! There have been days I have been on the phone with dispute resolution most of the day trying to resolve something for a customer, but the second they become demanding or angry with ME for their mistake, my patience is gone and they can do it on their own. Making a scene in the bank will only result in the police escorting you out.

As a service banker myself, and having been in the industry for several years there are a few things you should know... 1)going to a bank and DEMANDING anything, or causing a scene will certainly not further your cause... it will make you look like an idiot, and will most likely cause whoever is helping you to immediately be less than helpful, or, in other cases, it will result in you being escorted out by the police and your accounts terminated! 2) Reg E has nothing to do with this whatsoever- Here is what I copied from my company website about Reg E "Reg E Electronic Fund Transfers Requires that financial institutions disclose the terms and conditions of electronic wire transfers and document the transactions for the customer. Also, sets strict guidelines for error reporting and error resolution Any transfer of funds initiated through an electronic terminal, telephone, computer, or magnetic tape authorizing the bank to debit or credit an individual's account used primarily for personal, family, or household purpose, which includes: ATM transactions Prearranged, periodic telephone transfers Debit card transactions" In other words, if you come in spouting about Reg E, the banker is going to tell you that, you're SOL because YOU didn't read the terms and conditions of the site YOU purchased from... YOU were provided with the terms and conditions of your bank account the day you opened it, we're not here to hold your hand while you make internet purchases!!! Buyer Beware. It is not the bank's fault that YOU clicked on a website and purchased something and got scammed, Due Dilligence people... 3)We can verify whether or not you called our 1800 number, so saying "it's the bank's fault because I called the 1800 number and they said there's nothing we can do" is not a good way to handle it... Every telephone or service employee who comes in contact with a customer documents what was said/done in the employees notes- if you called, it'll be documented, if not, we know you're lying and you're still SOL. AND we'd never say there's nothing we can do... (unless of course you DID wait past the 60 days...in that case it's your fault, suck it up and call the company who scammed you yourself!) I am not trying to be difficult- so here is how you should REALLY handle it... Monitor your statements! If you didn't make the charge, get off your butt and come into a financial center, an employee WILL help you, in fact, we WILL file the dispute for you and give you a copy!! IF you wait 60 days it's your own fault!! obviously you don't care enough about your money to monitor your statements, this is why we mail them monthly...or make them available online 24/7!! There have been days I have been on the phone with dispute resolution most of the day trying to resolve something for a customer, but the second they become demanding or angry with ME for their mistake, my patience is gone and they can do it on their own. Making a scene in the bank will only result in the police escorting you out.