- Report: #538934
Complaint Review: Buxton Handbag Offer On TV - Wallingford Connecticut
Reported By:
Kngcreole -
Houston, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Buxton Handbag Offer On TV
P.O. Box 3179 Wallingford, 06494 Connecticut, United States of America
Phone:
1-800-430-0475
Web:
http://www.buxtonwallet.com
Categories:
Business Rating:
(0)
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Buxton Handbag Offer On TV Buxton Cell Phone Wallet Lousy Customer Service, Unable to cancel orders, expensive shipping costs...BEWARE! Wallingford, Connecticut
Tried to order 1 set of wallets (2) and somehow navigating thru all the Let me sell you this and that screens I mistakenly ordered 2 more sets that I did not want. There was NO order confirmation screen where one has the ability to modify/edit or cancel the order. Furthermore, I had no idea what the shipping costs would add up to until I ordered. AND LO and Behold, 6 wallets cost 47.00 in shipping cost! I fell out of my seat and immediately called their number only to get recorded message that order was not processed. This was Sunday, 12/13/09. On Monday, 12/14, I called when they opened at 8:30am EST and spoke to a CSR who immediately told me they cant cancel order. Eventhough, the order was not in the automated system minutes before calling them. I asked the CSR, you mean to tell me you cant cancel my order and she said no, eventhough it supposedly had not been processed or was in the process of being filled. What Hogwash. Decided to call back and got another CSR who was more helpful than the first. Instead of being charged 73.55, I now only pay 25.85 for same number of wallets (6). I will never buy anything over the net again!!! Last rip I got was the Teethwhiting Ripoff firm. Throw the looneytunes in jail and throw away the key.
