Complaint Review: Buyatimeshare.com - Tampa Florida

   With 100,000s of clients throughout the world, there are occasional issues that may arise, as with any large organization. We try to do everything within our power to over deliver, but as with any service or product, its ultimately the end users decision and feelings that may spark such erroneous comments, if in fact we havent met their expectations. We are the most technologically advanced Timeshare Resale Advertising firm worldwide. With this being said our customer base is very tech savvy, many are in top 3% income brackets with higher levels of education then the average purchaser, this educated, affluent customer base cultivates environments for new age media such as blogs, threads, viral marketing, which may lead to false accusations and or opinions of a non customer. Many accusations against our company are simply untrue, some have been found to be from competitors trying to tarnish Buyatimeshare.com name. We spend millions on Advertising, Social Media, PR and answering all complaints related to our business practices with integrity at the forefront of each managerial decision. Our customer base signs and agrees to specific terms, these arent hidden, they are in plain sight. The agreements made between Buyatimeshare.com and the potential seller or renter is clear, with 3 levels of verification procedures to make sure our customer base is fully aware of our aggressive advertising practices. We have thousands of happy customers, but unfortunately these blogs arent focused on happy customers. If a customer is tech savvy do your research, we promise you will find that BuyaTimeshare.com provides the most ethical methods of reselling and renting timeshares Please, we challenge whoever views these statements to follow the link below and read our Testimonials:

 http://www.buyatimeshare.com/testimonials.asp

Keep an eye on our recently sold properties, you may in fact see your property on this list in the near future.

http://www.buyatimeshare.com/TimesharesSold.asp

 -If you are still not 100% satisfied, please contact Customer Service at (800) 640-6886 or (800)-882-0296 or email us at [email protected] with any concerns regarding your account and it will be our top priority to respond immediately and with integrity. Please keep in mind Timeshares are not a monetary investment, but an investment in lifestyle! Price your property accordingly!

My name is Jason Hamilton and I am a manager here at Vacation Property Resales DBA, BuyATimeshare.com. I have had several dealings with Mr. Guzman and am responding to the complaint he filed. We have tried over and over to explain to him that just because there have not been offers on his timeshare; it is in no way reflective of our efforts. He paid to market his timeshare for sale and we have done precisely that. To be frank, there is no other company that can generate the type of exposure that we can for the fee he paid. We have had literally hundreds of people viewing his ads. To view this marketing reach, simply go to yahoo.com and type in the keyword phrase Buy Timeshare, the most basic and used search term for potential buyers, and out of over 34 million results our website has the first two results organically! The bottom line is if someone is looking to buy timeshares and uses the internet, they'll find us. This customer refuses to acknowledge the fact that the economy isn't that strong and prefers to point fingers and play the victim than actually do what it takes to sell his property. We have basically pleaded with this customer to adjust his sales price to be more competitive in the market but he seems to believe that if he can't make a profit on his timeshare, then we must be scamming him! To make matters worse, he has only been listed for 9 months and anyone that knows about timeshare resales that is not long at all, especially when he is currently priced higher than similar listings. My customer service department has tracked over 10 conversations with this customer and I personally discussed his account with him several times. In nearly every one of these conversations, we suggested that his price be lowered to be more competitive. Of course, almost every time he yells and says we are scamming him and hangs up on is instead of taking our advice. It is very frustrating dealing with someone who is so closed minded. He simply refuses to listen to reason. In his first complaint he claimed we guaranteed a sale in 90 days, then in this complaint he claims we promised a sale in 30 days which is simply not true. I find it very peculiar that this so called guaranteed time of sale gets shorter and shorter. Next time maybe he'll say we gauranteed that his property was already sold! Not only was he not told that, he was informed as with all customers, that we cannot guarantee a time of sale nor the price at which a property sells. How could we possibly guarantee a time of sale when we have no control over how reasonable a customer prices their property? Like I said, he is steadfast on the belief that he should make a profit on this property and despite our efforts to inform of the contrary, he refuses to heed our advice. Despite this customer being incredibly rude and cantankerous, my company has gone above and beyond to give Mr. Guzman the advice he needs to sell his timeshare and has dealt with his rude remarks, but like I said, not only does he not take the advice, he uses this as his reasoning to claim we are a scam of sorts. Below is the last communication I had with this customer. This is an email I personally sent on 4/9/2009; Mr. Guzman, I apologize if anything we discussed came off as anything but cordial yesterday. To be honest, it's very frustrating trying to help someone out when they either don't want the help or simply won't open up their mind. Mr. Guzman, we are advertising your timeshare and we will be able to find a buyer, but you MUST work with us and not against us. You must price this property competitively. While I understand you may have more money into this then what you may get out of it, but that is beyond our control as we cannot control the market for any timeshares. So if you truly want to sell this timeshare, you need to stop pointing fingers and accusing us of being a scam and start to accept the fact that the economy isn't that strong and the price may need to be dropped. You can go to any message board you want and call us a scam and write whatever you want but that still isn't going to accomplish the goal we set out to do, which is to sell your timeshare. We aren't going to refund the fee, so if you don't work with us you will simply lose that money and believe it or not I don't want that. I want you to sell your property. So like I was trying to say yesterday, if you have a sincere desire to sell I am happy to work with you to make that happen but you need to price this property right. I hope you make the right choice. As you see, we are trying to work with this customer. Since I sent that email, I have sent 5 more trying to work with him and have him listen to reason and price the property competitively. I even sent a list of recently sold properties to show ACTUAL SALES and he refused to even ackowledge the data! He refuses to believe that the property he is selling didn't appreciate in value which is rare in timesharing anyway but in the current market it's unheard of. We sell timeshares every day, and are one of the top resale companies in the world. Having said that, we can only do so much. Some people are very hard to deal with and to this point; Mr. Guzman is one of those people. As I have stated many times to this customer, I am happy to help him in any way I can but he must work with us. I can be reached at [email protected] with any questions regarding this complaint. Jason Hamilton BuyATimeshare.com