Robert O.
United States of America#2General Comment
Fri, November 19, 2010
Hi,
If it makes you feel any better, I too have had a similar experience with Cabelas. They took my order with no problems and then as time goes by I got to wondering what happened to my order? I checked with my credit card company, Cabela's had run a pre-authorization on the date that the order was taken. So I did the order tracking online from their website and then found out that my order was "BACKORDERED". Nice! Nothing like letting me the customer know! Despite their having my correct email address and mailing address I had never received ANY confirmation from Cabela's on my order. Nothing. Luckily I had printed out the receipt when I had placed the order. So now after several weeks I find out that my item is backordered. A week late and I check and now my order does not even pull up on their tracking link. Nothing! A call to the Cabela's toll-free number reveals that my order was "CANCELLED" but they could not give me any reason. Probably because they couldn't get any more of the item in stock. I have a hard time figuring out WHY Cabela's couldn't just say "OUT OF STOCK" initially and saved me all of the aggravation of waiting for something that they could not send. Then WHY could they at least give me the courtesty of letting me know that it was backordered? Even worse - WHY cannot Cabela's tell their customer that their order was cancelled?? Is this how they treat customers? Is this how they hope to influence future sales? I think not because they have permanently lost me as a customer. The customer service rep was rather calloused and indifferent on the phone too. They could have been a little sympathetic instead of being defensive. Just my two-cents!