- Report: #193430
Complaint Review: Cabela's Outfitters - Sidney Nebraska
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Cabela's Outfitters
Sidney, Nebraska, U.S.A.
Phone:
800-237-8888
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Cabela's Outfitters ripoff refused to pair for return freight and original freight when they made the error in sizing Sidney Nebraska
I ordered a pair of moccasins from Cabela's Outfitters and the instructions in the catalog clearly state that if you take a 1/2 size larger to order down to the next even size. Of course, the moccasins did not fit so I returned via UPS at a cost of $11.32. I ordered the next size up and the operator believed that both the original shipping cost of $8.75 and the return cost of $11.32 would be refunded to me. Of course, I expected to pay one shipping cost of $8.75. Customer service today refused to refund the original freight costs and the return shipping costs but did waive (how good of them!) the replacement shipping cost. This is a rip off to customers because of their instructions in the catalog. If I had made the mistake, well OK, but since it was their error I believe they should refund all of the freight costs. The bottom line is the product cost me $20.02 more than I expected. Beware of Cabela's return merchandise policies.
Kenneth
Sisters, Oregon
U.S.A.
Kenneth
Sisters, Oregon
U.S.A.
1 Updates & Rebuttals
Jamie
Grand Island,Nebraska,
U.S.A.
Rebuttal from a Cabela's Customer Service employee
#2UPDATE Employee
Sat, March 08, 2008
I have been am employee of Cabela's for several years and work in the Customer Service department in one of the catalog ordering call centers. Cabela's gives customers sizing recommendations, when it has been determined by fit tests that an item is running large or small, because we are trying to save the customer from having to exchange the item. Ideally these recommendations are accurate for most of our customers.....we are aware that not every recommendation is going to be accurate for every customer. Everyone's feet are different and every manufacturer sizes things differently. One manufacturer's size 9 may be significantly different than another manufacturer's size 9, and therefore it is impossible for Cabela's to guarantee a specific size of shoe will fit everyone who claims to wear that size. Even if every manufacturer sized shoes exactly the same, there would still be variances in the shoes (type of shoe, material of shoe, type of arch support, etc.) that would cause one person to not like the shoe and another person to love the shoe. These are the reasons why Cabela's does not cover the return postage cost on sizing issues. Think of it this way.....if the same type of situation happened at a local retail store, would you expect the store to reimburse the gas you used driving to and from the store to purchase and then exchange the shoe??
