CallFire
Santa Monica,#2UPDATE Employee
Wed, April 06, 2011
Dear Mr. Adrian Dalsey,
I apologize that you were unhappy with our service; however, to suggest that our company doesn't care about customer service is hardly accurate. We immediately sprung into action to address the CallFire interface. As I write this, our development team is working to make it more intuitive, so that mistakes like the one you experienced with the max transfer rate don't happen again.
Secondly, I hope you can admit that you bear some responsibility. Your issue wasn't more amicably resolved because when you called into our support line, you berated and cursed at our employees, rather than explaining what had happened so that we could work towards a more positive solution. It's unfortunate you feel that you wasted your money, and I'm sorry you had a negative experience. But yelling and cursing is hardly productive and made it impossible to try and correct the situation.