- Report: #232775
Complaint Review: Capital One Visa F.S.B. - City Of Industry California
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Author Confirmed
Why?
Capital One Visa F.S.B.
P.O. Box 60067 City Of Industry, 91716-0067 California, U.S.A.
Phone:
800-867-0904
Web:
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Capital One Visa F.S.B. Capital One Withholds Posting Receipt of Payments Until After Due Date ripoff City Of Industry California
I have been using Capital one credit cards since 2001.
My problem pertains to mailing out my payments which I do one to two weeks prior to the due payment dates. In these years I have had over 10 overdue payments, which have partially ruined my credit. I was reluctant to complain in the hopes of giving this company the benefit of the doubt. However, I have been driven beyond forbearance to complain about this company.
What I have noticed is that Capital One deliberately posts receipt of payments after the date due has past. For instance, I sent in my payment to a credit card that whose bill I was totally paying off two weeks prior to the due date. The payment due was $92.87. I sent in a payment of $93 which effectively would have paid off that bill. I kept calling their number to follow up and see whether they had posted my payments via their automated reply system.
For the past two weeks I kept receiving the message, that my $92.87 was due on January 25, 2007. Now it is January 26, 2007 date and now I have learnt after phoning in that I have been slapped with paying twice the minimum amount plus the late fees. This has happened to me over 10 times.
Whenever I write to them, most of the time, they reply that due to a "technical error," they failed to post my payment on time. I keep wondering why they do not fix that "technical problem."
I also noticed that they deliberately set up my phone so that whenever I call their cusotmer representatives, I cannot get through them. Oftentimes, whenever I have gotten to their cutomer representatives and expressed concern as to why my payment (that I sent in way ahead i.e. one, two and at times three weeks in advance) hasn't been received, the following day when I phone in, I find that my payment has been credited.
I think that is why they do not want me bugging them over the phone. They want to sit on my payment and deliberately post it after the due date so that they can rake in late fees as well as raise interest rates on me, which they have successfully done.
Some of their customer representatives have advised me to use their online payment system. while that may be a good idea, I am afraid of my transactions being hacked since oftentimes my computer is infected with a couple of viruses, phishers, spoofers, spyware and adware. So, given such problems, online payment would not be a cool idea.
Let me hope the current congressional hearings, which incidentally involve Capital One, rein in such crookish companies as this one.
Stephen
Flagstaff, Arizona
U.S.A.
My problem pertains to mailing out my payments which I do one to two weeks prior to the due payment dates. In these years I have had over 10 overdue payments, which have partially ruined my credit. I was reluctant to complain in the hopes of giving this company the benefit of the doubt. However, I have been driven beyond forbearance to complain about this company.
What I have noticed is that Capital One deliberately posts receipt of payments after the date due has past. For instance, I sent in my payment to a credit card that whose bill I was totally paying off two weeks prior to the due date. The payment due was $92.87. I sent in a payment of $93 which effectively would have paid off that bill. I kept calling their number to follow up and see whether they had posted my payments via their automated reply system.
For the past two weeks I kept receiving the message, that my $92.87 was due on January 25, 2007. Now it is January 26, 2007 date and now I have learnt after phoning in that I have been slapped with paying twice the minimum amount plus the late fees. This has happened to me over 10 times.
Whenever I write to them, most of the time, they reply that due to a "technical error," they failed to post my payment on time. I keep wondering why they do not fix that "technical problem."
I also noticed that they deliberately set up my phone so that whenever I call their cusotmer representatives, I cannot get through them. Oftentimes, whenever I have gotten to their cutomer representatives and expressed concern as to why my payment (that I sent in way ahead i.e. one, two and at times three weeks in advance) hasn't been received, the following day when I phone in, I find that my payment has been credited.
I think that is why they do not want me bugging them over the phone. They want to sit on my payment and deliberately post it after the due date so that they can rake in late fees as well as raise interest rates on me, which they have successfully done.
Some of their customer representatives have advised me to use their online payment system. while that may be a good idea, I am afraid of my transactions being hacked since oftentimes my computer is infected with a couple of viruses, phishers, spoofers, spyware and adware. So, given such problems, online payment would not be a cool idea.
Let me hope the current congressional hearings, which incidentally involve Capital One, rein in such crookish companies as this one.
Stephen
Flagstaff, Arizona
U.S.A.
2 Updates & Rebuttals
John
Louisville,Kentucky,
U.S.A.
Tactics
#2Consumer Comment
Wed, February 28, 2007
Don't be afraid to use the online bill pay. I've had CapitalOne for five years and I've used the online bill pay for that entire time and I've never had a problem. If you still feel afraid to use this, then you are best to spend $3 send your payment via registered mail w/return receipt.
Jennifer
California,California,
U.S.A.
Hi, I don't know if this is helpful but
#3Consumer Comment
Sat, January 27, 2007
I had this problem with them too (about the posting after due date) I had a Capital One card a few years before and I thought it was great. They were much better than my other cards. At one point I paid off all of my cards and got rid of them because I thought I used them much too often. Well a few years later I decided to get one credit card and I thought Capital One would be good. So I got the card. My first three months were late. My payments that is. I got the bill and mailed out the payments with at least 10 days before it was due. Well it was late. Next month I sent it out right away...still late. Third month I sent it out the day after I recieved it.. weeks before it was due. Still late. By now I was getting verrrry angry, especially because my credit had no late payments before and now I have 3 months in a row. Plus you have to pay the late payment fee plus your min. I only had like 75 dollars on the card anyhow. I paid more than that in late fees! Anyhow... So finally I called them up and let them know what was going on. I told them that there was no way they were getting my payments late and that I was tired of the late fees. This was two days after I got the bill. I told the woman on the phone that I was mailing my payment TODAY and asked if that would be enough time to get to them and post on my account. (3 days after recieving the bill) 2 days later I check online to see if my payment was there yet, and guess what it already posted! I thought maybe she had just entered it herself, but the amount was posted, which I had not told her the amount I was sending. After that I never had a late fee again. So if you can ever get through to them maybe try telling them you are sending it RIGHT NOW and ask if that is enough time to get there. Maybe they will get the point.
