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  • Report:  #909895

Complaint Review: Capital One - Richmond Virginia

Reported By:
Trinity - Port Townsend, Washington, United States of America
Submitted:
Updated:

Capital One
15000 Capital One Drive Richmond, 23238 Virginia, United States of America
Phone:
Web:
Categories:
Tell us has your experience with this business or person been good? What's this?
First, I applied for a secured credit card and they asked for a $200.00 deposit. I waited three weeks and when I called them I got the run around. After three long phone calls, being passed around numerous times, I faxed a copy of a money order that was clearly cashed by Capitol One. After another three weeks they agreed to refund it. They told me I would have to reapply for the card, and assured me I would receive the refund in a week. 

I applied again and gave them a deposit. It was received and I got an email saying my card had shipped. Then, I received a phone call saying they needed more information to avoid any fraud because the card was returned to them. It has been another two weeks and I have not received my card. I can't get any answers.


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