- Report: #123742
Complaint Review: Capital Vacations - Suntasia - Largo Florida
-
Author Not Confirmed
Why?
Capital Vacations - Suntasia
8601B Somerset Drive Largo, 33773 Florida, U.S.A.
Phone:
888-824-7675
Web:
N/A
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Capital Vacations - Suntasia ripoff, unathorized debit from my checking account Largo Florida *EDitor's Suggestions on how to get your money back into your bank account!
*Author of original report: I finally was able to talk to a person
*Author of original report: I finally was able to talk to a person
*Author of original report: I finally was able to talk to a person
*Author of original report: I finally was able to talk to a person
*Author of original report: I Got my money back
I got a call for a couple free trials. They were a long distance service, and a membership for capital vacations. I got the package for the long distance service but i cancelled that right away and havent been debited for that, which is a good thing. But when the free trial package for the membership for capital vacations came in, it stated that my free trial ended the next day after i got it.
It stated that i needed to send the membership id card back to them along with a letter stated that i wanted to cancel. So I did. But then last week on Dec. 15th, I saw that 59.95 was taken out of my account for it, so i called and it was all automated and i went through the options and it said my account would be credited the money back in no more then 7 days, i was going to give it a couple more days but then i went online and saw all the capital vacation rip-off reports. Now, I dont know what to do. As of right now, Dec 20th, That is the only charge on my account.
Kellie
Minot, North Dakota
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
Click here to read other Rip Off Reports on Capitol Vacations
It stated that i needed to send the membership id card back to them along with a letter stated that i wanted to cancel. So I did. But then last week on Dec. 15th, I saw that 59.95 was taken out of my account for it, so i called and it was all automated and i went through the options and it said my account would be credited the money back in no more then 7 days, i was going to give it a couple more days but then i went online and saw all the capital vacation rip-off reports. Now, I dont know what to do. As of right now, Dec 20th, That is the only charge on my account.
Kellie
Minot, North Dakota
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
Click here to read other Rip Off Reports on Capitol Vacations
5 Updates & Rebuttals
Kellie
Minot,North Dakota,
U.S.A.
I Got my money back
#2Author of original report
Fri, December 24, 2004
Today is Dec.24th, and I just checked my bank account online and the 59.95 credit from capital vacations is pending right now. I am thrilled and I didn't have to take action at all. I never got my bank involved or anything, so maybe you are all wrong. I just called, did the pound thing, got a real person, asked for my money back really nicely and now it's being credited to my account as we speak.
Kellie
Minot,North Dakota,
U.S.A.
I finally was able to talk to a person
#3Author of original report
Wed, December 22, 2004
Today, Dec. 22, I finally was able to talk to a person and I asked her why I was charged the 59.95, when I had mailed back the ID card and a letter of cancellation. I also told her that I had called last week and did the automated phone thing and it told me that my account would be credited within 7 days. She said she had nothing on file for either cancellations. I told her I wanted my money back. I had cancelled and they still took the money. She then gave me a confirmation # and said my account would be credited in 3-5 business days. I left it at that. If anyone has any suggestions as to what I should do next, please let me know. Should I wait a few more days. Thank you
Kellie
Minot,North Dakota,
U.S.A.
I finally was able to talk to a person
#4Author of original report
Wed, December 22, 2004
Today, Dec. 22, I finally was able to talk to a person and I asked her why I was charged the 59.95, when I had mailed back the ID card and a letter of cancellation. I also told her that I had called last week and did the automated phone thing and it told me that my account would be credited within 7 days. She said she had nothing on file for either cancellations. I told her I wanted my money back. I had cancelled and they still took the money. She then gave me a confirmation # and said my account would be credited in 3-5 business days. I left it at that. If anyone has any suggestions as to what I should do next, please let me know. Should I wait a few more days. Thank you
Kellie
Minot,North Dakota,
U.S.A.
I finally was able to talk to a person
#5Author of original report
Wed, December 22, 2004
Today, Dec. 22, I finally was able to talk to a person and I asked her why I was charged the 59.95, when I had mailed back the ID card and a letter of cancellation. I also told her that I had called last week and did the automated phone thing and it told me that my account would be credited within 7 days. She said she had nothing on file for either cancellations. I told her I wanted my money back. I had cancelled and they still took the money. She then gave me a confirmation # and said my account would be credited in 3-5 business days. I left it at that. If anyone has any suggestions as to what I should do next, please let me know. Should I wait a few more days. Thank you
Kellie
Minot,North Dakota,
U.S.A.
I finally was able to talk to a person
#6Author of original report
Wed, December 22, 2004
Today, Dec. 22, I finally was able to talk to a person and I asked her why I was charged the 59.95, when I had mailed back the ID card and a letter of cancellation. I also told her that I had called last week and did the automated phone thing and it told me that my account would be credited within 7 days. She said she had nothing on file for either cancellations. I told her I wanted my money back. I had cancelled and they still took the money. She then gave me a confirmation # and said my account would be credited in 3-5 business days. I left it at that. If anyone has any suggestions as to what I should do next, please let me know. Should I wait a few more days. Thank you
