- Report: #30256
Complaint Review: CapitalFirst - Miami Florida
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Author Not Confirmed
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CapitalFirst
18495 S. Dixie Highway # 228 Miami, 33157 Florida, U.S.A.
Phone:
866-892-6018
Web:
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Capital First ripoff fraudulent solicitation dishonest billing Miami Florida
Some months ago CapitalFirst phoned me to let me know I qualified for its $2,500 MasterCard for a small fee of $29.95. The customer rep quite forcefully talked me into accepting a trial membership in the company's CapitalFirst Benefits program, annual cost of $99.95 after a 7-day free trial membership.
The trial membership would not start until I had received the company's brochure and confirming documentation.
The company did not send me the confirming documentation and I initially forgot about all of this. Then, lo and behold, on about 8/5/02 suddenly deducted from my checking account was $59.95 and $99.95.
Upon immediately calling the customer service number, I was informed that no one at customer service could not give refunds or cancel memberships, that that was handled "at corporate," there was absolutely no phone number or name at corporate that could be given out to the public, but did say that I would receive a refund within 14 days of making written request.
So I mailed my complaint and cancellation to corporate on 8/6/02 demanded an immediate full refund. About 20 days later, having not received a refund, I called customer service again and was told this time that the company changed its refund policy to 30 days. To date (9/17/02), I have not received a refund nor has anyone at CapitalFirst acknowledged my 8/6/02 letter.
I also filed a complaint against the company with the Florida BBB -- and to date I have not received acknowledgement from the BBB of the filing of my complaint or that the BBB has reported my complaint to CapitalFirst.
Perhaps a class action is in order.
Mary
St. Paul, Minnesota
The trial membership would not start until I had received the company's brochure and confirming documentation.
The company did not send me the confirming documentation and I initially forgot about all of this. Then, lo and behold, on about 8/5/02 suddenly deducted from my checking account was $59.95 and $99.95.
Upon immediately calling the customer service number, I was informed that no one at customer service could not give refunds or cancel memberships, that that was handled "at corporate," there was absolutely no phone number or name at corporate that could be given out to the public, but did say that I would receive a refund within 14 days of making written request.
So I mailed my complaint and cancellation to corporate on 8/6/02 demanded an immediate full refund. About 20 days later, having not received a refund, I called customer service again and was told this time that the company changed its refund policy to 30 days. To date (9/17/02), I have not received a refund nor has anyone at CapitalFirst acknowledged my 8/6/02 letter.
I also filed a complaint against the company with the Florida BBB -- and to date I have not received acknowledgement from the BBB of the filing of my complaint or that the BBB has reported my complaint to CapitalFirst.
Perhaps a class action is in order.
Mary
St. Paul, Minnesota
1 Updates & Rebuttals
Capital First continued ripoff
#20
Wed, September 25, 2002
Onn 9/17/02 a customer service rep at Capital First told me that I would receive a partial refund in 3 business days (by 9/20/02). Well, 9/20/02 and so did 9/25/02 and I've not received the refund. So just now I had a lengthy and testy phone call with a couple other customer representatives of the company. I was told that because the company is late in issuing my refund, my request for refund is now being handled by their regulatory department and someone from that department must personally speak with me before the refund can be issued to me. I asked when will Regulatory call me and was told sometime within the next 14 days (depsite the fact that I requested and have been waiting for the refund since 8/6/02). When I asked if I could call the Regulatory Department myself, I was told that it does not accept incoming calls and there's no phone number that can be given out for the department and I'll just have to wait until they get around to calling me. When I reminded the rep that I've already waited more than 30 days I was told that's our policy, that's the way we do business, and we can't change it. So here I am, along with hundreds of other people across the country, waiting and waiting. I also estimate that this company's scam has cost me a couple hundred dollars in bounced check fees because the company removed $160 from my account without my knowing that and/or when it would happen. And I, like most of the rest of us, am not made of money. I believe that a class action law suit is in order.
