- Report: #431317
Complaint Review: Carchex - Hunt Valley Maryland
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Author Confirmed
Why?
Carchex
10950 Gilroy Road, Suite D Hunt Valley, 21031 Maryland, U.S.A.
Phone:
877-227-2439
Web:
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Carchex $149 report was of no value Hunt Valley Maryland
I paid Carchex to inspect a Toyota truck outside of Nashville. When I went to see the truck myself, I found that the report had missed some significant issues, such as body damage, a couple of malfunctioning sensors on the dashboard and worn brake pads and shoes with probable damage to rotors. Also, the seller told me that the inspector had not done a test drive, but had done nothing more than take a handful of photos that were included in the report.
Since the report did not present an accurate appraisal of the vehicle, it had no value. The company also did not fulfill what it promises to do on its website, which includes, among other things, a test drive. The $149 fee gained me absolutely nothing.
I subsequently tried both calling and writing to Carchex. They don't answer their phone, which only has an answering machine. I left two messages, neither of which was returned. They also never responded to my written correspondence. I tried getting the charge removed by my credit card company, but they ruled in favor of Carchex - I'm canceling that card (REI Visa).
My advice would be to stay away from Carchex.
Phil
murfreesboro, Tennessee
U.S.A.
Since the report did not present an accurate appraisal of the vehicle, it had no value. The company also did not fulfill what it promises to do on its website, which includes, among other things, a test drive. The $149 fee gained me absolutely nothing.
I subsequently tried both calling and writing to Carchex. They don't answer their phone, which only has an answering machine. I left two messages, neither of which was returned. They also never responded to my written correspondence. I tried getting the charge removed by my credit card company, but they ruled in favor of Carchex - I'm canceling that card (REI Visa).
My advice would be to stay away from Carchex.
Phil
murfreesboro, Tennessee
U.S.A.
1 Updates & Rebuttals
Ben
Hunt Valley,Maryland,
U.S.A.
Response to Phil's Post
#2UPDATE Employee
Wed, June 17, 2009
Thank you for the opportunity to respond to Phil's post. At CARCHEX we strive to achieve a positive customer experience with each transaction. We work very hard and have a dedicated staff of customer service professionals as well as a highly qualified network of automobile inspectors. While it is unfortunate that Phil was dissatisfied with his inspection report, we feel that a quality inspection was performed on the Toyota Truck. Many of the issues noted by Phil are not a part of the pre-purchase inspection given that it would require the vehicle to be placed on a lift and parts removed, which is not possible with a mobile inspection. A link to the actual inspection report is included below to give readers of this post the opportunity to make their own judgment on the overall quality of the inspection that was performed on the vehicle in question. We believe this is the most fair and objective way for readers to make their own choice about the quality of the CARCHEX service and the validity of this complaint. http://www.carchex.com/inspect/report/index.asp?Type=adminid&VIN=&OrderId=116551&Page=index We also encourage responsible customers to review our testimonials from actual customers found at https://www.carchex.com/inspect/utility/Testimonials.aspx and our sample reports found at http://www.carchex.com/inspect/utility/sample.aspx.
