BYERS12
BALTIMORE,#2Author of original report
Sun, June 17, 2012
I would like to update my previous complaint. I do not know if the company's change of heart was because of my report report. I was contacted by the company and was assisted. Carchex and EFG Financial have agreed to honor my contract and pay for the new transmission needed for my car.
I'm thankful to Brian from Carchex for his understanding ear and excellent customer service. I'm also thankful to Ronnie from EFG Financial for re-evaluating my claim and taking a 2nd look at my issues with a fair and honest view.
Thankyou,
Ripoff Report, Carchex, EFG Financial and MD BBB for your assistance with resolving my issues and acting as a mediator at this very frustrating time.
EFG_CustomerService
Irving,#3UPDATE Employee
Fri, June 15, 2012
My name is Alex and I am the VSC Claims Director for Enterprise Financial Group. I have researched your claim and your experience. As you may know, we record all phone calls and interactions with our customers and the repair shops Ive both listened to and read the background information. Bottom line, its my job to ensure all of our customers have a positive experience. After speaking to the team leader, I learned that the investigation into your claim actually started earlier this week when the issue of the inspector arose at EFG, and as you are hopefully aware, your claim has been approved. And, we stand by our offer from our second phone call with you to cover your towing expense. At EFG, we have worked for more than 35 years to do right by our clients and our customers. If you have more questions or need more information, please call the number you have for claims at EFG.