Jason
Hunt Valley,#2REBUTTAL Owner of company
Mon, April 09, 2012
My name is Jason Goldsmith and I am the CEO of CARCHEX. I'm not sure why you haven't reached out to me directly already since my contact information is on almost every piece of communication you received from CARCHEX but I am certainly still happy to help you now. Obviously you are upset your claim was denied by the Vehicle Service Contract administrator because you/your repair facility didn't request an approval from the contract administrator for the claim prior to having the repair completed. This is the most standard of all terms in all Vehicle Service Contracts regardless of who may have sold you the contract. It doesn't sound like you actually spoke to anyone from CARCHEX but rather only the administrator of the policy because we would have been able to help you get this resolved and fortunately we still can. Please contact me directly at 1-877-227-2439 ext. 1449 so I can help you get this resolved. I look forward to speaking with you.