- Report: #1056103
Complaint Review: Card Services International LLC - Houston Texas
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Card Services International LLC
5251 Westheimer Road Houston, 77056-5404 Texas, USA
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Card Services International, LLC -- First Data APPROVAL OF FRAUDULENT DONATIONS TO MY NON-PROFIT; ATTEMPT TO COLLECT FEES BASED ON FRAUDULENT CHARGES; OPENING UNAUTHORIZED AMERICAN EXPRESS CARD IN MY NAME Houston, Coral Springs Texas, Florida
First Data has a history of fraud relative to processing credit cards for my non-profit online.
In 2012, First Data attempted to charge unauthorized fees. A refund was given me and a subsequent letter was emailed claiming they would rectify the matter going forward.
Then in February 2013, a series of donations were fraudulently made to my website (as in a bank of credit cards were hacked into). First Data made no attempt to determine the legitimacy of those donations; my Chase bank account for my non-profit reflected the deposits from First Data as well as First Data's fees for those all of those fraudulent charges. A customer service rep at First Data took my phone request for closure of my First Data account in February 2013 only after being bounced around to 4 different First Data employees.
A PDF form was to be emailed to me confirming my authorization to close the account. None ever arrived by email. I called again in March and spoke to a different representative at First Data. They assured me the account was closed as of March 13, 2013. Apparently not. Because fraudulent charges continued to be applied to my no-longer active First Data account. Meanwhile, Merchant Services in Hagerstown, Maryland continued to send me "Chargeback Notifications."
Cardservices International (aka First Data) sent a letter dated April 15, 2013 assessing me $4,217.32 as transaction fees for all the fraudulent charges made to my First Data account. I called Cardservices International and their representative stated indeed "it is a phishing account" and that I should ignore any further notices; that I was being assigned to a particular person in Security who would be in touch with me. No such person has ever called me and that was 6 weeks ago. Today, June 3, 2013, another letter from Cardservices International has arrived assessing me fees in the amount of $4339.38 for all the fraudulent charges to my account.
As an addendum to the fraud perpetrated on First Data customers by First Data and their Card Services International, an American Express card was opened in my name, authorized by First Data according to an account executive at American Express.
The corruption at First Data and Card Services International is like the growth of a bamboo shoot that never pauses.
(I have kept a log of all employee names, as well as the dates we spoke, at First Data and Card Services International.)
