- Report: #612445
Complaint Review: Cardinal Building Materials - Internet
Reported By:
Mike -
St Louis, Missouri, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cardinal Building Materials
4565 Mcree Ave 63110 Internet, United States of America
Phone:
314-772-9000
Web:
www.cardinal-building.com
Categories:
Business Rating:
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Cardinal Building Materials Cardinal Windows and Siding Windows, Internet
Report Attachments
We recently purchased approximately 25 special order new construction and replacement windows from Cardinal Building Materials (4565 McRee Avenue St. Louis, MO). For accuracy, our sales rep (Wayne) personally came to the job site and measured all the new construction as well as replacement window rough openings.
We accepted the windows when they arrived, but shortly thereafter during the installation process, we discovered that the replacement windows were about 8 inches too short (8" of space between the window and our exterior brick sills).
We called and spoke to a manager who immediately assumed (correctly) that our sales rep was Wayne. He then apologised for the inconvenience and then assured us that they would "make it right".
When Wayne came back out to see the windows, he would not admit that he measured them wrong and actually tried to tell us that he measured them correctly and told us we 'signed off' on them. I guess we were supposed to unpack and install 25+ windows before the delivery guy left.
We then contacted the area manager Joe Mott who weeks later finally came to the job site. He too not only had the audacity to try tell us the windows did fit. When things got heated, he screamed, cursed, and actually physically threatened me.
Eventually, their solution was telling US to fill in the 8" of dead space between the brick and the windows with some kind of trim, which they would provide us with. Sales rep Wayne then re-appeared a third time with a sample of a cheap roll of white aluminum.
1 Updates & Rebuttals
CBM Rep
Bridgeton,Missouri,
United States of America
Wayne Jackson did not work for Cardinal Building Materials
#2REBUTTAL Owner of company
Wed, January 11, 2012
Hello,
Wayne Jackson has never worked for Cardinal Building Materials. He worked for Moeller-Reimer, which is an entirely different company. This accusation is against the wrong company.
