- Report: #132519
Complaint Review: Carlsen Subaru - Redwood City California
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Carlsen Subaru
480 Veterans Blvd. Redwood City, 94063 California, U.S.A.
Phone:
650-365-9455
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Carlsen Subaru Poor Service Rude Treatment ripoff Redwood City California
I went to Carlsen Subaru in Redwood City, CA (94063) on Friday February 18 about 11:30am PT to have the oil changed in my car and to have minor maintenance involving a stretched trunk release cable. I waited at the service desk for someone to help me for approximately 10 minutes before someone answered a page to help me. The man who came to help me said that noone could help me because everyone was at lunch and that I would have to wait till 12:30 to get the oil changed in my car, which I agreed was fine. He instructed me to pull up my car into the garage, which I did. He was gone, and so I waited again for him so he could bring the paperwork required.
After several minutes waiting by my car, I heard him shout from another room, and he came out aggitated. He was quite upset, which he said was due to the fact that he was being "chewed out" on the phone just then. He started filling out the paperwork and I asked about tightening the trunk release cable, and he said I would need to leave my car for an hour in order for him to check it out.
I explained that it only required a couple minutes and an allen wrench to tighten it and fix the problem, but I didn't have these tools to do it myself, which clearly made him upset. He became very uncooperative and rude at that point, and I told him that I was not liking the way things were going, and that I wasn't able to leave my car for an hour as I had business at 1pm, and I would take it somewhere else for that repair. He remained very aggitated and kept repeating "so you wanna just cancel the whole thing then, huh?" over and over again. I then asked him to speak with his manager.
The service manager came out and we both explained what had happened, and I asked what I could do to file a complaint. The service manager said that it was a Friday, the maintenance assistant I had talked to earlier was busy, and that this was only a misunderstanding. I never received anything even remotely resembling an apology. All I received were excuses for why I was treated so unprofessionally. I told him that I understood the situation, but I've worked in service industries before, and I know that you cannot treat a customer with so much disrespect for any reason, and treatment like I was receiving should not be tolerated.
The service manager wasn't helpful at all, only giving me his card and telling me to send him a letter. Only after I explained my desire to send my complaint to someone outside the maintenance shop did The service managersay I could write the Subaru Factory, and when I inquired about the Better Business Bureau, he mockingly replied "the BBB? yeah, sure, you can always complain to the BBB." I shook The service manager's hand and thanked him for his help, and left the shop.
Andrew
Mountain View, California
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
Click here to read other Rip Off Reports on Subaru
After several minutes waiting by my car, I heard him shout from another room, and he came out aggitated. He was quite upset, which he said was due to the fact that he was being "chewed out" on the phone just then. He started filling out the paperwork and I asked about tightening the trunk release cable, and he said I would need to leave my car for an hour in order for him to check it out.
I explained that it only required a couple minutes and an allen wrench to tighten it and fix the problem, but I didn't have these tools to do it myself, which clearly made him upset. He became very uncooperative and rude at that point, and I told him that I was not liking the way things were going, and that I wasn't able to leave my car for an hour as I had business at 1pm, and I would take it somewhere else for that repair. He remained very aggitated and kept repeating "so you wanna just cancel the whole thing then, huh?" over and over again. I then asked him to speak with his manager.
The service manager came out and we both explained what had happened, and I asked what I could do to file a complaint. The service manager said that it was a Friday, the maintenance assistant I had talked to earlier was busy, and that this was only a misunderstanding. I never received anything even remotely resembling an apology. All I received were excuses for why I was treated so unprofessionally. I told him that I understood the situation, but I've worked in service industries before, and I know that you cannot treat a customer with so much disrespect for any reason, and treatment like I was receiving should not be tolerated.
The service manager wasn't helpful at all, only giving me his card and telling me to send him a letter. Only after I explained my desire to send my complaint to someone outside the maintenance shop did The service managersay I could write the Subaru Factory, and when I inquired about the Better Business Bureau, he mockingly replied "the BBB? yeah, sure, you can always complain to the BBB." I shook The service manager's hand and thanked him for his help, and left the shop.
Andrew
Mountain View, California
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
Click here to read other Rip Off Reports on Subaru
1 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
I Can Just See It Now
#2Consumer Suggestion
Thu, February 24, 2005
This was a car wreck just waiting to happen. You were already upset that you had to wait ten minutes before someone came out to help you. "I explained that it only required only a couple of minutes and an allen wrench to tighten it and fix the problem". Now here you are telling him the problem and how to fix the problem and how long it should take. The only thing you didn't tell him is how much he should charge for the repair. What happened to the oil change? Then you tell him you can't wait, you have to be someplace by 1 pm. If they told you they wouldn't be able to do the oil change until 12:30 and you had to be someplace by 1:00 what gives. Then the implied threat that if they don't work on your car RIGHT NOW, you'll take it someplace else. "I wasn't liking the way things were going and I wasn't able to leave my car for an hour as I had business at 1 pm and I would take it someplace else for that repair". I guess you could say he was uncooperative because he wouldn't drop everything he was doing and work on your car. You said it yourself, " the maintanence assistant was BUSY. If you actually worked in the service industry, you should have better understood the situation from the start. Respect is a two way street. By the reaction of the service manager, I think he understood the situation correctly. I can just see the reply to an inquiry. Some "individual" comes rolling in here at 11:30, telling us our business, demanding we drop everything, so he can make his 1:00 pm........ In the future, you might leave yourself more time.
