- Report: #150031
Complaint Review: CarMax - Memphis Tennessee
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CarMax
7771 Highway#64 Memphis, 38133 Tennessee, U.S.A.
Phone:
901-382-1315
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CarMax I purchased a 99' expedition from CarMax. The odometer started cutting off on it's own It stopped recording the miles when off Carmax won't acknowledge that it was tampered with before I purchased the truck I also signed 2 different odometer statements because they claimed the first 1 was incorrect I did not know any better Memphis Tennessee
I purchased a truck from CarMax. The truck was 4 years old and had very low mileage.
A few months ago I noticed the trucks odometer was cutting off by itself. When it cuts off, it won't record any mileage. I am not sure how many miles are on the truck.
I should have known something was funny because they had a really hard time getting my state license plates. I had to sign 2 odometer readings because they said the first one was recorded wrong.
I took the truck in to be repaired. They sent the truck in to be repaired at Lewis Ford here in Memphis. They would only tell me that the odometer head was shorted. I called and asked if the odometer had ever been tampered with, they will not answer me.
I have been talking to repair shops. None have ever known an odometer to short out by itself unless someone damaged something in an attempt to put a STOP SWITCH on the odometer. An act that is very illegal in all states.
I asked to have the old odometer back so I can have it checked. First they told me it was trashed. 2nd, sent back to some place in Atlanta. Now they tell me I can have it back for a mere $300.00.
They knew it was tampered with in the beginning. That's why they had 2 different odometer statements. I have written, called and left every # I have for them to call me back. I even went so far as to call the corporate offices and Ford Motor Co. No response. Ford Motor Co. did tell me one thing. They have not heard of this being a common problem at all in any of their vehicles.
That was the first lie Carmax told me. It happens all the time. I worry most because I use this vehicle to transport my kids and myself. I don't need it breaking down because no-one knows how many miles are on the truck. I do know it is alot more than the odometer is showing.
Renita
memphis, Tennessee
U.S.A.
A few months ago I noticed the trucks odometer was cutting off by itself. When it cuts off, it won't record any mileage. I am not sure how many miles are on the truck.
I should have known something was funny because they had a really hard time getting my state license plates. I had to sign 2 odometer readings because they said the first one was recorded wrong.
I took the truck in to be repaired. They sent the truck in to be repaired at Lewis Ford here in Memphis. They would only tell me that the odometer head was shorted. I called and asked if the odometer had ever been tampered with, they will not answer me.
I have been talking to repair shops. None have ever known an odometer to short out by itself unless someone damaged something in an attempt to put a STOP SWITCH on the odometer. An act that is very illegal in all states.
I asked to have the old odometer back so I can have it checked. First they told me it was trashed. 2nd, sent back to some place in Atlanta. Now they tell me I can have it back for a mere $300.00.
They knew it was tampered with in the beginning. That's why they had 2 different odometer statements. I have written, called and left every # I have for them to call me back. I even went so far as to call the corporate offices and Ford Motor Co. No response. Ford Motor Co. did tell me one thing. They have not heard of this being a common problem at all in any of their vehicles.
That was the first lie Carmax told me. It happens all the time. I worry most because I use this vehicle to transport my kids and myself. I don't need it breaking down because no-one knows how many miles are on the truck. I do know it is alot more than the odometer is showing.
Renita
memphis, Tennessee
U.S.A.
1 Updates & Rebuttals
Dorian
Glen Bernie,Maryland,
U.S.A.
Doesent seem right , but it is
#2Consumer Suggestion
Sat, November 26, 2005
dear frustrated consumer , I am a current tech at the laurel store, before this I worked at ford dealers for 15 years , contrary to what you where told by ford, this is a common problem, but isolated only to trucks around your year model , the digital read out will almost majically turn its self on and off. the first time received a vehicle with this concern I could not get it to happen, even called the customer to pick up vehicle, then when I was going to take it out of my stall bam! no read out. I call the ford tech line about the problem, they knew of the problem, but offered no reason for it , the just advised me to replace it with a new cluster, your cluster has a module in it (computer), that acually stores and displays the milage , and it seems to develop a problem with the readout , simular to your monitor for your computer. When we had to replace them we had to send the milage if available so that the new module can be programmed, after which you HAVE to send back the old one to be reprogramed repaired and used in another vehicle . that is why you could not get your old module because then the dealer would have to pay the "core value" for not sending another one in. I oun a 2000f150 and it had the same thing happen to it. and justso you know even with the dealers expensive diag tools you cannot access the module to change the milage on the odometer so I bealive that your reading is as correct as the person who sent it in . I hope some of this info helps you . I believe that every thing that was done for you was correct , eventhough it dident seem correct...
