Robert
Irvine,#2Consumer Comment
Sun, January 27, 2013
Just how did Carnival get your Credit Card number? Did they take a lucky guess and just put a string of 16 numbers together that just happen to be the same as your card?
Of course not, they got your number from the CRUISE COMPANY. If you spent the time and looked back at the paper work you signed..yes all of the fine print matters. You will probably find that you did give this "Cruise Company" this authorization to do that.
So again your issue is not only what appears to not only the misinformation about being able to transfer and the delay in sending the cancellation. It now according to you is that they gave Carnival your Credit Card Number without your permission. The interesting thing is that this "Cruise Company" seems like it may be legitimate and had you not tried any changes and went on the cruise you probably would have been just fine.
Of course you are still going to somehow think that Carnival did something wrong(and believe me I am not fan of Carnival and won't sail on their ships), but nothing you posted here shows they did anything wrong. So if you ever get anything back from them consider yourself lucky.
Sonia
Boston,#3Author of original report
Sun, January 27, 2013
I used the cruise company in Grenada because I was traveling with a group from Grenada. The
Cruise company coordinated the cruise.
I cannot go after the cruise company because they didnot charge my card. I am disputing the charge and Carnival charged my card.I never authorized them to use my card!
Robert
Irvine,#4Consumer Comment
Sat, January 26, 2013
Your problem isn't with Carnival, from what you wrote here your problem is with the "Cruise Company". Most likely in dealing with this "Cruise Company" you agreed to allow Carnival to charge the amounts.
Also, you show you are from Boston. So why in the world would you deal with a company in another Country(yes Grenada is not in the US), when there are not only dozens of companies in the US but you could deal with Carnival Directly? Unfortunately, when issues like this come up trying to go after the company in another Country is very difficult to impossible. So if you are just going after what you think is the "easier" company..in the end it probably won't do you any good.....sorry.