Complaint Review: Carnival Cruise Lines - Miami Florida

On March 18 through March 25th I sailed on the Carnival Glory from Miami, FL for a 7 night vacation, before departing you were notified of a food borne allergy in which I could not have certain foods, then once I
boarded the ship I meet with the people in the dining room to go over my
allergies once again.

 

The first 2 nights on the ship went out off without a
problem, the third night however I became sick following eating food that had
been prepared with foods that I cannot have, and having to pay extra to eat in
the steakhouse. I then spent the next 2 days sick in my room feeling completely
miserable. Good thing the next day we were not able to port due to weather in
which I had excursions planned.

 

Once I was feeling well enough I tried to take care of the
problem asking they just give me my money back considering what had happened.
From that point one I was completely ignored by the food service director and
customer service in the unwillingness to help.

 

On the final day of the trip my order at dinner was to be
prepared based on my food allergy requirements. However this was not the case
halfway through a bowl of soup I discovered the soup had been prepared with
food I am allergic too. Within a matter of 30 minutes I had gotten sick prompting
me to leave and go to the restroom.

 

Back at the table the matri'd, the chef and others were
there asking what had happened. This time i was sent to the clinic in which I
was given meds to counteract the allergy to some degree. I spent the next 3
days sick from this incident.

 

Following returning I have called, filed a report, emailed
carnival. One person I contacted and filed a report told me "we will fill
out a report and send it to the appropriate persons so this doesn't happen
again".

 

Three weeks later and after calling my credit card
companies, I receive an email from Carnival on the incident telling me to
return as a guest and giving me 15% off my next cruise as a good will gesture.

 

That is not a good will gesture, not is not good customer
service, that is nothing more than a blatant attempt at smacking me in the face
and telling me we don't care, we're not sorry, and we have no intentions of
making it right.

 

The severity of my allergies has the potential of sending me
to the hospital and or causing dehydration due to the vomiting and diarrhea
that is caused by my food borne allergy.

Carnival failed on many aspects of this as there is no
excuse in this happening twice in one week. My wife and my mother both had to
take time out of their vacations to ensure that I was alright and not becoming
dehydrated, they had to take time to deal with customer service and the food
service director who both were completely dismissive. We all have had to take
time out to call and email. Three weeks after the incident telling me I can get
a 15% off through email as a good will gesture is a smack in the face.

I expect better for Carnival. I expect a resolution that is
fair and not just a smack in my face. This was my health, someone failed at
Carnival, and to this day you still are failing to make it right.