- Report: #326567
Complaint Review: Carousel Checks - Crestwood Illinois
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Carousel Checks
http://www.carouselchecks.com/ Crestwood, 60445 Illinois, U.S.A.
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Carousel Checks Cheap to the extent of not working Crestwood Illinois
Needing some replacement checks recently, I picked Carousel because it was the among the first showing up in a Google search, and I thought checks are standard items, what can possibly go wrong, might as well save money!
Knowing that I only do this once every 3 years, and have to get it 100% right, I carefully all cut and pasted the information from emails and web pages.
When the checks arrive, the account number has been truncated, and (minor point) the checks arent cut cleanly.
I called up, now answer ...Left message for (a) customer service, and , (b) tech support. No answer. Strange , since they want you to call back "IMMEDIATELY" in case of an error.
Next day, I call again and go through company phone directory and picked a name at random. Got to customer service (who wasnt answering her own line!).
She insisted hadnt received message ("possibly because of new phone system"). Then said I'd made mistake entering numbers , which made me mad. And kept rebutting points before I'd made them , which made me madder, and suggests this is a familiar scene for them.
Then I was asked to place another order at 20% off. I told her that if I was not believed about entering data and leaving message, saw no reason to deal with them. And they would earn a lot more in goodwill by simply fixing problem, than they would lose when I shared my frustration with others. But she was like a stuck record, offering only to pay more for fresh reprints.
So, I'll stop the credit card payment and share my story with all I know. Reordered with WalMart - they may be cheap, but they have a reputation to protect.
Marco xxxx
Seattle, Washington
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Knowing that I only do this once every 3 years, and have to get it 100% right, I carefully all cut and pasted the information from emails and web pages.
When the checks arrive, the account number has been truncated, and (minor point) the checks arent cut cleanly.
I called up, now answer ...Left message for (a) customer service, and , (b) tech support. No answer. Strange , since they want you to call back "IMMEDIATELY" in case of an error.
Next day, I call again and go through company phone directory and picked a name at random. Got to customer service (who wasnt answering her own line!).
She insisted hadnt received message ("possibly because of new phone system"). Then said I'd made mistake entering numbers , which made me mad. And kept rebutting points before I'd made them , which made me madder, and suggests this is a familiar scene for them.
Then I was asked to place another order at 20% off. I told her that if I was not believed about entering data and leaving message, saw no reason to deal with them. And they would earn a lot more in goodwill by simply fixing problem, than they would lose when I shared my frustration with others. But she was like a stuck record, offering only to pay more for fresh reprints.
So, I'll stop the credit card payment and share my story with all I know. Reordered with WalMart - they may be cheap, but they have a reputation to protect.
Marco xxxx
Seattle, Washington
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Andrew Crim
Crestwood,Illinois,
USA
Verify Order Information
#2REBUTTAL Owner of company
Wed, September 23, 2009
At Carousel Checks we value every customers order, and we try and make their shopping experience as easy as possible. However sometimes we cannot please a customer.
When a customer enters an order on our web site, the screen displays a preview of the checks for the customer. This shows graphically all of the data that is entered for the order, as well as text below that the customer can verify as well. We also send e-mails to customers confirming all of the data that our system received for their order.
Our reprint policy is very simple, if we make the mistake in the printing of the product, we reprint the product at no charge. If the order is printed like the customer inputs, and it is wrong, we give the customer a discount on the reprint.
We are sorry that the customer had an unpleasant shopping experience. We have hundreds of thousands of satisfied customers who can order their checks for the same price every time. If you contact us we will be more than happy to try and resolve your problems.
