- Report: #1137157
Complaint Review: CarParts.com - Internet
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Author Not Confirmed
Why?
CarParts.com
Internet, USA
Phone:
1-877-702-1308
Web:
www.carparts.com
Categories:
Business Rating:
(0)
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CarParts.com Forcing me to pay for their mistake Internet
I wanted a simple part (a coolant reservoir). I gave my make & model information to Carparts.com to see if the searched-for part would fit; Carparts.com's website gave their "green checkmark" saying that it would. I ordered. It didn't.
Okay, mistakes happen, so time for a return, right? After a while on the phone, they sent me "return authorization" email -- but despite my explanations and protests to the contrary (that THEY CAUSED THIS PROBLEM) they still expect me to pay return shipping, using an excessivly elaborate process, plus a restocking fee.
I thought I had it straigtened out with the first guy, so I called again -- this time, to be rerouted to India for a garbled conversation with a person who claimed no authority to resolve the problem AND refused to forward me to management. Stonewalled.
Look, it's not a ton of money, but that goes both ways -- it's not a ton of money for you either, Carparts.com, to operate with clarity and integrity and fix the problems you made for your own (ex-) customers.
