Complaint Review: Carparts.com - Lasalle Illinois

Well good for them, they did keep their word and credited my bank account like they said they would..They'll get their light back soon. I'll probably wonder about this for the rest of my days...just conjecture on my part...but I think due to the consistancy of response from 2 customer reps they were probably having to conform to some "policy". Remember employees do what management dictates or they are replaced with someone who is.. Probably everyone reading this has been in some situation where you could either do the right thing or keep your job..decent people should never be placed in that situation..It's corrosive to one's soul. One universal truth : I've never seen an outfit where the customer is treated any better than the employees are.. If they only realized what they are doing to themselves.

Well good for them, they did keep their word and credited my bank account like they said they would..They'll get their light back soon. I'll probably wonder about this for the rest of my days...just conjecture on my part...but I think due to the consistancy of response from 2 customer reps they were probably having to conform to some "policy". Remember employees do what management dictates or they are replaced with someone who is.. Probably everyone reading this has been in some situation where you could either do the right thing or keep your job..decent people should never be placed in that situation..It's corrosive to one's soul. One universal truth : I've never seen an outfit where the customer is treated any better than the employees are.. If they only realized what they are doing to themselves.

Well good for them, they did keep their word and credited my bank account like they said they would..They'll get their light back soon. I'll probably wonder about this for the rest of my days...just conjecture on my part...but I think due to the consistancy of response from 2 customer reps they were probably having to conform to some "policy". Remember employees do what management dictates or they are replaced with someone who is.. Probably everyone reading this has been in some situation where you could either do the right thing or keep your job..decent people should never be placed in that situation..It's corrosive to one's soul. One universal truth : I've never seen an outfit where the customer is treated any better than the employees are.. If they only realized what they are doing to themselves.

The deltatech folks were beyond nice. I may have helped them avoid a big caused by carparts.com misrepresenting their product as a genuine hella product. Moreover carparts .com admitted they carry no hella headlights ! I was lining things up to go after them with the Texas Deceptive Trade Practices act which is aimed at making scammers life hell.. When I started asking them for an address for reciept of legal service things got quiet...things must have made their way up the foodchain because I recieved the following email: I would like to apologize for the inconvenience experienced with your recent purchase. I have reviewed your order as well as the extensive communication. I understand your frustration as I to would be rather upset. If Delta had been contacted immediately, this situation could have been resolved in a more efficient and timely manner. I have at this time issued a full credit to your credit card with no return necessary. The product you have received, is as you are aware a Delta Product which has no affiliation with Hella. We unfortunately do not offer the Hella as advertised. Thou this does not help your situation, this product number has been removed from our site until it can be corrected. I again would like to apologize for the inconvenience as well as for the mis-information provided to you on several occasions. I understand you would like to pursue other avenues with your concern on this. I am including the address to which you may direct any correspondence: Carparts.com 763 Progress Parkway LaSalle, IL 61301. If I may be of further assistance, please let me know. Sincerely, Tracy L. Grieves Carparts.com Supervisor 815-667-7962 In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email. ***end of email*** I'll update the report if the credit arrives or dosen't...apparently the problem fell upon the ears of someone who could do something other than argue with customers.. I'll probably return the light, I feel now as I do not rightfully own it if my $$ are returned.. that is unless the postal inspectors need it..

These are good guys ! Buy your lights from them! John, Thank you very much for getting us involved. I have already alerted a manager at Carparts.com about this incident and requested an immediate retraction and apology. Please let me know if you don't hear from them by Friday. I feel sorry for what you have gone through. In the future feel free to approach us direct and I will personally assist you. Best regards, Bogdan Durian DELTA TECH INDUSTRIES, LLC 807 S. Fee Ana Street Placentia, CA 92870, U.S.A. Ph: 714-577-8028 Fx: 714-577-0140 [email protected] www.deltalights.com

I contacted Deltatech in California...the email they sent me surprised me.. it is as follows.. No, we are not Hella. We are a US company established over 30 years ego. We would like to receive a digital picture of the headlight you received from Carparts.com along with any supporting information which tells you that it is a Hella product. If your allegation is correct and we prove your claim we will be glad to ship you the other Delta headlight to match absolutely free. Best regards, Bogdan Durian DELTA TECH INDUSTRIES, LLC 807 S. Fee Ana Street Placentia, CA 92870, U.S.A. Ph: 714-577-8028 Fx: 714-577-0140 [email protected] www.deltalights.com