- Report: #1404192
Complaint Review: Carpet Corner - Independence Missouri
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Carpet Corner
3505 South Noland Road Independence, 64055 Missouri, USA
Phone:
8164618912
Web:
http://www.carpetcorneronline.com
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Carpet Corner BAIT & SWITCH Independence Missouri
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BAIT & SWITCH - It's a pretty slick trick, to get someone to pick out a product in your showroom and then tell them "Sorry, that sign was wrong, it's really going to cost a third more than that. But I can give you a break by helping you rip off your local city tax base."
My wife and I visited Carpet Corner on Noland Road on Sunday to purchase carpeting for my home during the Karastan Sale. After examining a number of options, my wife and I selected Karastan 'Willow Crest' which was on display advertised to be on sale for '$4.19 per square foot installed with pad.'
When I asked for the salesperson's assistance in ordering 800+ square feet of carpeting, he told me that the price on the sign was not the price of the carpet. I told him, "Of course it is, look here at the sign." He then said the sale sign was wrong, removed it and wandered away. I tracked the salesperson down again and asked him directly if he planned to honor the sale price posted on the display. He replied that he could not sell the carpet for that, because he was not the boss. I then asked if he would contact 'the boss' for approval, he went away and then came back a few minutes later and said he'd left a message for the boss and expected a call back.
On Monday, I called the store and asked to speak with the Store Manager, Chris. I explained the situation to Chris, who stated he had spoken with the salesperson about the matter, and no, he would not sell me the carpet at the price advertised, because that was a mistake and he would lose money. Chris offered to provide me with the carpet at "a better price than anyone else" and proceeded to do some calculations.
Chris' bottom line was that he would sell me the carpet for $5.75 per square foot installed "as if I were a contractor," so I could avoid paying sales tax. Not even close, pal.
I think it's a pretty slick trick, to get someone to pick out a product in your showroom and then tell them "Sorry, that sign was wrong, it's really going to cost a third more than that. But I can give you a break by helping you rip off your local city tax base."
I have never before experienced such an obvious bait-and-switch operation in a retail setting. I think Rochelle would be very disappointed.
1 Updates & Rebuttals
Scott Allen
KANSAS CITY,Kansas,
USA
Here are the facts
#2UPDATE Employee
Thu, October 05, 2017
It is a fact that the sale tag for Willow Crest was wrong. It was a typo. This was the only typo on all our many tags.
The Willow Crest display was mismarked but never advertised for this price and therefore it is not "bait and switch". We did not have a contract to sell you this product for that price and so are not obligated to do so. We have the right to say this is a mistake. Here is the correct information. You are not obligated to buy it. We also pay all our taxes. We are a contractor in the state of Missouri and pay use tax and therefore do not charge sales tax. This is correct and legal.
