- Report: #1518932
Complaint Review: Carvana - Tempe Arizona
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Carvana
Tempe, Arizona, US
Web:
https://www.carvana.com/
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Carvana Sold me a lemon Tempe Arizona
What I experience with Carvana. I bought a 2011 Ford Fiesta. Yes, I had 7 days to decline to keep it. However, when your new car spends 5 days getting fixed for discrepancies you don't know that it might be a lemon yet. Frankly, Carvana just couldn't have performed the 128 point inspection they tout. I discovered expired warrantees on the tires and the battery The stereo speakers were blown, damage to right drivers-side mirror, and a bad windshield. Two days after the 7 days, with all the above "fixed" the car wouldn't start. Dead (expired) battery. Also note, depending on the advocate you get on the phone,... your satisfaction with their intervention is a total crap shoot. I actually heard the female advocate tell me : "Well, what did you expect this car is a 2011". "It's old". "It going to have things wrong with it!" She then proceeded to argue with me about my poor judgement of not rejecting with in 7 days, and flatly refused to connect me to an advocate supervisor. What I dislike the most, is that they do not follow up on anything. I sent lots of documents to them over the course of our car deal. No call back! Were those documents - OK? No verifications. When I called to check on them, each time I got a different advocate. So, I had to go thru it all again. However, I finally did enconter a great advocate : Judson. He was VERY helpful, earnest, and enthusiastic to help me. Thanks Judson!
1 Updates & Rebuttals
Johnny Dollar
United StatesStop...STOP USING THESE THIRD PARTIES!
#2Consumer Comment
Sat, September 03, 2022
For years and years and years if you wanted to go someplace, you called the airline and bought your ticket. If you wanted a hotel, you called to hotel and made the reservation. THIS STILL IS THE CASE! READ THIS: You do not need ANY of these third party reservation SHLOCK OPERATIONS! READ IT AGAIN!!!
YOU can do everything these Third Party slimeballs do for yourself. THIS IS A FACT! They cater to the inexperienced traveler and make them think the process is just far too complicated for their feeble minds and they are here only to help.
FACT: They look for and can't wait for complications to use as an excuse to keep your money or play the BAIT AND SWITCH game just like these slimeballs did with you. Never, ever again use any Third Party reservation schlock operation. Their job is to TAKE YOUR MONEY.
