Complaint Review: Caveman Process Serving - Internet

DO NOT USE THEM. CAVEMAN IS 100% UNRELIABLE. DO NOT USE.  Don't normally write reviews, but since i'm absolutely fed up with fishy and flaky services from incompetent companies, i will write about my experience with "Caveman process servers" from OC, Riverside.

Caveman Process Server is unethical, not licensed in the state of California, lies about Service of Process and puts multiple people in danger of losing their cases due to the untruthful practices. 

Dealt with this guy named "Phil". I requested process service (serve court papers) with two weeks in advance of due date. They advertise as "the top notch" server in town. After contacting them and talking to Phil, he asked me to email him my documents and credit card info which i did asap. He said "this will go out tonight". I thought, oh wow, cool. The next day i notice, my credit card has been charged already, so i'm thinking ok cool, so they must of served papers to the guy i'm taking to court. WRONG. So the story continues like this....

I kept politely and extremely patiently checking with Phil every couple days to get status on my service. This is already a red flag. After a week and a half was gone, i told Phil to please make sure it gets done because the deadline is two days away. He told me "no problem, we're professionals, if i have to go down there myself and serve these papers i will do it." He told me that the guy who was supposed to serve the papers was having family problems and his mother was very sick. Which, if true, i feel for the guy, BUT that has nothing to do with not delivering the service as advertised, plus i had been extremely patient. So anyhow, since Phil NEVER called to give me an update (i mean NEVER, i was the one always calling him), i called him the day the process serving was due. He said "sorry, it didn't get done, my guy still having problems with his mom and he couldn't get out there on time and will not be able to do it today. We can file an extension for you." I'm thinking WHHHAAAATTT??? All this time he told me "it will get done, it will get done, it will get done" then on the last day before the deadline he tells me, "sorry it's not happening". Still patiently, i told him to please issue me a refund immediately and i did not want to trust him with my case. He seemed upset and reluctant to give me a refund, after he had wasted my time and money and continuously mis-led me about "we'll get it done for sure, don't worry."  He finally agreed to give me a refund and we parted ways. They took a whole week to process my refund and I had to call to check status on it, cus you know, there's a "process to follow...and it takes time".....yea, whatever!!!..there's no "process" to charge my credit card and fail miserably at providing the service you charged me for!!!

So the day that the process service was due, i contacted a different company that did a rush order on my papers, literally, within 3 hours of me calling this other company, the target individual was served. Now, THAT'S how a professional works. Just because I was so disappointed with "Caveman" and SO satisfied with this other company that did a pro job and put "Caveman" to shame, I will tell you who they are: Walt Steward Investigations, in OC.

In any case, if you can remember ONE THING from this review, remember this: DO NOT USE CAVEMAN PROCESS SERVING, THEY WILL RUIN YOUR CASE, AND MAKE YOU WASTE MONEY AND TIME.