- Report: #1313941
Complaint Review: century link - Internet
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century link
Internet, USA
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century link Employees give false information Phoenix Arizona
I called Century Link to see why my bill keeps going up monthly. I was told is I would transfer my land line from Vonage to Century Link I would save $40 to $50 a month. I asked if I would get the same type service, long distance, caller id, and unlimited calls, and I was assured I would. Also I needed to keep my phone number, She checked and said that since Vonage and Centiury do not have a working relationship, I would have to go with Verizon. She gave me the price for one year and I would be on a year contract. I wouldn't have to do anything, Century Link would handle the transfer and a repair man would come to the home to make the change.
All of this was done they said, but they changed my number, put me on century link and gave me the basic package for the phone service which did not include long distance aor caller id. I called to ask them to fix the problem. I cannot receive any calls and al I get is voicemail from Vonage.
I gave the people I have taled to at Century link (5 calls) and asked them to listen to the recording of what was said to me. I was told they wouldn't do it even though I had been told that they record every call.
The employees name was Deandra and her badge number was AB60924. Nothing has been done, I am without a phone and have a year contract with Verizon. But Century Link aid I am with Century link and have a new number. I get so far into the conversation, and then they ay I need to br transferred, but then I get disconnected.
