- Report: #1332878
Complaint Review: Century Link - Nationwide
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Author Not Confirmed
Why?
Century Link
Nationwide, USA
Phone:
800-366-8201
Web:
http://www.centurylink.com/
Categories:
Business Rating:
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Century Link Deception and lies condoned to rope customers into un-deliverable contracts, which can only be cancelled with huge penalties! Las Vegas Nevada
I ordered Centrury Link for Internet services on February 9th of this year. I had a long converation with the representative to let her know that I stream Hulu, Netflix, have grandchildren over who play games and wath TV and that I work from home. I was concerend that the 3mg provided for my are would not be enough. The rep told me "Oh, we have 3 mg at thome and we stream movies and play games all the dtime. You won't have a problem with this".
I have had nothign but problems since I had this service installed. Several times each day I have to reset the router because the internet goes down or we will be in the middle of a show and it begins to buffer for an eternity. I conduct webinars as part of my work on a weekly basis and on many occasions, my internt goes down leaving my guests on line waiting for me to restart and get back on the webinar. The service is just horrile!!
I have called in and spoken with tech support until I am blue in the face. They always do the same thing, ru a check on the lines, which does absolutely nothing to fix he problem. The real problem is that 3 mgs is simply not enough for me to operate the way I do in my h*e, yet I was lied to and conned into a contract for 1 year for services I am not receiving.
It is not O.K. for a consumer to be forced to pay for something they do not receive. I have no problem with paying for the service, if I am receiving it but who would knowing agree to pay for an idea of receiving services instead of the receivng he real thing.
I am not being allowed out of the contrct without paying an early termination fee of $250!! So I pay for full service every month and Centurylink delivers 1/2 of that service, (my internet is atually down more than 1/2 the time) and then when I say, you breached the contract and are not delivering what was promised. I want to end our agreement. I am told I must pay to end the agreement they failed to honor! On what planet is this considered to be good business?
