- Report: #1366988
Complaint Review: CenturyLink - Nationwide
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Author Not Confirmed
Why?
CenturyLink
Nationwide, USA
Phone:
877-837-5738
Web:
www.centurylink.com
Categories:
Business Rating:
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CenturyLink, Century Link, IC System RETURN MODEM SCAM, RUINING MY CREDIT!! Nationwide
SIMILAR EXPERIENCE AS MANY OTHERS!!
After months of spotty and generally awful internet service, along with very poor customer service when trying multiple times to resolve, I made the decision to switch internet providers.
CenturyLink sent me a return label to return the modem I was renting so I would not be billed. When I took the modem to a UPS store to ship it back, the carrier WARNED ME to keep every receipt and copy of all communications, because CenturyLink has been FREQUENTLY LYING to customers, claiming they never receive the returned modems. UPS is constantly dealing with this issue with them!!
After returning the modem, I NEVER HEARD ANYTHING from CenturyLink and my card was never charged, so I figured all was well.
MONTHS LATER, I received a suspicious call from a collections agency asking for my personal information (social security number, address...) but they refused to tell me why so I said no. Today, I opened a COLLECTIONS LETTER from the same company stating that CENTURYLINK never received a modem and have reported me to collections with over $100 in charges!! This is beyond unacceptable!
SOMEONE MUST HOLD THESE BAST*DS ACCOUNTABLE. Who can help us?
