- Report: #1310291
Complaint Review: Centurylink - Nationwide
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Author Confirmed
Why?
Centurylink
Nationwide, USA
Phone:
800-201-4099
Web:
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Centurylink Over charging me every month Phoenix Nationwide
In April I discovered that centurylink was over charging me for phone service. I cancelled my phone and yet they still charged me for the following 2 months, I got pissed off so I cancelled everything with them and went to direct tv for their bundle deal, wellas luck would have it they use centurylink for their internet sevcies, kill me now. So I changed my package deal and centurylink was billing for me 2 different internet services for those 2 months plus phone and dish tv which was all cancelled in april. Well last month a guy named larry from centurylink called me and we got it all straighten out so i thought, Get my june bill from centurylink which should have been for 34.95 plus tax is now 64.97, I've written centurylinks customer service people twice this week already and there still saying I owe the 64.97, they say its my first bill and theres service charges, I said what service charges I already had your internet and was still contected to it so why would there be a service charge if they did nothing ? I wrote them 1 last letter today telling them they better straighten this out in the next few days or I wasn't paying the bill until it was. To d them to have this larry guy who I talked to last month call me at my home number so now I"m waiting for something to happen. When I move here to nebraska they only had embarq as a phone company, Got there package deal which was suppose to never go up in rates as long as I kept the service which I did, centurylink bought embarq out i guess in 2008 and I never even noticed it but my bill was getting higher and higher every month. See with embarq my internet was 24.95 a month my phone which included local and long distance was 24.99 a month and then my dish part of the bill, well nothing was suppose to ever go up as long as i kept the service and as soon as centruylink took over all that went out the window, My bill in april the phone alone was like 60.00 thats what lead to the rest lol. I called centurylink and ask them why they aren't honoring the contract I had with embarw and they told me that even though they bought embarq they didn't have access to there paper work and contracts, what bs, if you bought them out you should have gotten everything. Neddless to say I've done nothing but get screwed over by centruylink, you can't call them cause all you get is automated messages...................... Screw you centurylink..........
