Complaint Review: [email protected] - provo Utah

Camila, how can you say we didn't have email communication when we did yesterday? As I stated there, you will have further communication today. The fact you posted multiple times on this forum, and claimed never to have communicated with me will be taken into consideration.

I am sorry your email isn't working. I have checked my system and it seems to be functioning just fine, the error could be on your part, or it could be on mine and I just can't find it. I am however receiving emails and the test emails I am sending personally.

Obviously I am willing to work with any customer who asks me to help. If I were ripping you off, or blowing you off, I wouldn't attempt further contact or resolution. I am interested in being fair with every customer who feels they have been mistreated. I attempt to be someone in your corner. In that effort, I continue to try and be fair to every customer and to the company.

Camila, without more information on your account, I don't know which account you are connected to, I am sorry. I don't think this forum is the proper place to post personal information, and I wouldn't recommend you do that. I also do not believe this is the best forum to resolve any concerns. However, my invitation is still open: please contact me personally. You can call the office (I would recommend calling the Customer Service department), or send an email.

Cammie, I am so very sorry for your experience. I know a person like yourself is short on cash and every dollar counts, so this must be devastating to you. Not that HIT, a.k.a Heritage Web Solutions, cares. All they care about is getting your dollar. I could tell you of many unscrupulous things they have done and are continuing to do to their employees, let along their customers!

In your case, with a debit transaction, your bank should be able to help you. If it was done on debit with a visa or MC logo on it, you should still have some kind of recourse through your banking institution. I would call them and see what they can do for you.

After that is done, I suggest you look around for a more legitimate company, and research them thoroughly on this forum and others to see if they have a history of ripping people off and then blowing off their concerns like Heritage does.

For the record, the owners names are Brad Stone, Mark Strong, Leah Young and David Aitken. David Aitken is the current CEO. I don't know what help that is going to be but hopefully it will give you something. You never know, if this comes to their attention, they might have some kind of remorse and offer you your money back. I'll be hoping for you that they do.

[email protected] or [email protected] .   I followed up with the so called QCA and the CEO "personal email" addresses exactly  as they have asked me to do on their rebuttal marked "RESOLUTION" Both emails came back to me unable to deliver to sender for the following reasons below.  HIT ... if you are reading this look at why I'm SO upset at the run around and the mockery to the customers.     I am copying and pasting onto this rebuttal the proof of my email specifically addressed to your CEO and QCA along with my complaint and a possibly resolution.  However, your company does NOT care and is a fraud!    You took over $1100 from my account I want you to RESOLVE THESE ISSUES or I will have no choice but, to follow through with BBB and the Attorney General.    To FORMER employee "humbly"... it was a debit transaction...  I'm a single mom and every ounce of effort, hope and monetary sacrifice has been put into having "HIT" transform my dream into a horrible nightmare of which I cannot wake from.  I'm so devastated by their unscrupulous and dishonest behavior to con and deceive their customers.   Please advice:       Your e-mail is being returned to you because there was a problem with its delivery.  The address which was undeliverable is listed in the section labeled: "----- The following addresses had permanent fatal errors -----". The reason your mail is being returned to you is listed in the section labeled: "----- Transcript of Session Follows -----".   ----- The following addresses had permanent fatal errors ----- <[email protected]  ceohitwebdesign.com>     (reason: 550 Host unknown)    ----- Transcript of session follows ----- 550 5.1.2 <[email protected]>... Host unknown (Name server: hitwebdesign.comceohitwebdesign.com.: host not found   THE FOLLOWING EMAIL WENT OUT TO THESE PHONEY EMAIL ADDRESSES POSTED BY HIT.   Sir/s:   I am writing to you to find out what can be done about the issues that I have brought so many times to the attention of HIT web employees and your CEO and QC department.   What can you do to make it right for me as a customer.  Give me your thoughts on your "resolution:   It's only fair that you give me what I paid for.   FIVE PAGES TO MY WEBSITE INSTEAD OF THREE HOSTESSING FEE CHARGED FOR ***9.98 ONLY AND AFTER THE LOGO IS COMPLETE MY LOGO THAT I PAID FOR DONE AND COMPLETED TO MY SATISFACTION AND ASAP COMPLETE RIGHTS TO WALK AWAY WITH MY DOMAIN NAME/WEBSITE AFTER THE TERM OF A YEAR TO INCLUDE FOR THE ***9.98 HOSTESSING FEE THE FOLLOWING: WTD ($39.99 per month) - This is a program that guarantees 250 clicks per year. What this does is put you on the sponsored list that you see when doing a search on the search engines. Normally it can be seen either in a cream color towards the top or as boxes to the right hand side. This all depends on how the search engines have setup their layout. I was sold and promised a site for $640 that's it not a dime more.  Which would have included 5 pages to my web site not three.  I am going to give you an opportunity to show me that "customers service" matters to you.   I will be saving all these emails as I feel that I've been treated very dishonestly and poorly.   Thank you,   Cammie

I humbly suggest you file a charge back with your credit card company. There is honestly no other way you're going to get your money back or satisfaction from this company.

As for writing anything to the CEO for satisfaction - he never sees it. It is deceptive to offer a CEO email address and not have it go to the CEO - this 'quality' control person is the only one seeing your email.

 This qc person is intimating that this dissatisfied customer is someone who will not work with them. What audacity! Not to mention this qc  'manager' can't spell their own name right. HIT WED Design? I thought it was HIT WEB design.

They can't spell their own name but somehow they're going to provide you with a quality product.

If any customer truly seeks a resolution, I am more than happy to work with them. There are customers, no matter how we try, are unhappy and refuse to work with HIT to find a resolution. Murphy said it best when he said, "If you try to please all the people all the time, someone won't like it."
Again, I offer my help.

If you have a specific complaint or concern, please communicate directly with me at [email protected] or [email protected].

My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.

Warmest Regards,

Quality Control Administrator

I'M NOT HAPPY AT ALL ABOUT THE ALL TO "SURFACE" REPLY.  BRUSHING LIGHTLY OVER MY ISSUES IS NOT 'CUSTOMER SERVICE" AND YOUR COMPANY CARING ABOUT THE CUSTOMER.

How about addressing every issue such as why was a sold and promised a 5 page website and endless "store" pages along with logo for $640 and your company charged me over $1100.  Why has no one returned any of my calls to address these issues. 

As far as my domain showing up on all the browsers etc., that was too a "part" of the services.  I was never told or explained before I chose to go with your company that for my domain site to hit all the browsers immediately I was to pay even more money. 

I also, am still waiting for the second logo designer to come up with something worthy of my money.  All these complaints and issues are not of a 'difficult customer" they are not of a "displeased customer".  They are of a legitimate nature and nothing more.   I 100% disagree that your company has done evrerything to satisfy my issues.  This is why I'm here.  If your CEO OR QC department really exist please call me and make a difference in addressing these issues. 

I also, want to update your company on what has transpired from my last voice conversation with one of your employees.  I had inquired about cutting my losses and walkign away with my domain/website.  At the very least I thought that was possible and of course this young lady informed me that I would need to pay 1year of hostessing to fullfil my contractual obligations or otherwise, they have every right to sell and/or keep my website/domain.  And that I would not receive any money back EVER.  It's been 2-1/2 months NOT three. 

This young lady explained to me that as a customer/s we have to allow HIT to work on getting what the customer wants for up to three months according to their "TOS" and that it had nothing to do with getting ones money back within those three months.  I was told differently from the very beginning.  I was told that i had up to three months to ask for a full refund. 

In knowledge of what I was told I have decided that it is NOT fair that HIT keeps my money and my website/domain.  It just is NOT fair.  So, I told them to continue my monthly hostessing fee until further notice.  And that the hostessing fee should NOT start UNTIL the logo is finished and accepted by me. 

In addition, THIS young lady  went on to say that they (HIT) will try to help by restoring my cancellation EVEN though I had filled complaints against their company.  And going forward they would finish my logo.   but, in the same breath told me that they're not promissing that they will be able to let me walk away with my website/domain EVEN after having no choice in paying the hostesing fee for a year.  I DONT' think this is right.  Pleaes advice. 

It is in our best interest to work with customers who have complaints in order to reach a reasonable and fair resolution and establish a long term business relationship. One of the core values of HIT Web Design is to demonstrate our respect and commitment to all of our clients. In most cases, Heritage goes beyond what is fair for the company to satisfy a displeased client.

In regards to this situation: HIT has no control of search engines. HIT is a web development company and helps sites become recognized on search engines. However it is left to the search engine where they choose to rank your site.

While HIT is committed to establish long-term business relationships with each of our clients, there is no such thing as a complaint-free company. Research any large company and you will find complaints posted about them on the Internet. No matter the efforts we put in, some customers will not come to a peaceful agreement. We are more than willing to work with customers, but can't please those customers who work against us.

Let me know about any concerns you may have and I will do my utmost to make sure you are satisfied. If you have a specific complaint or concern, please communicate directly with me at [email protected] or [email protected].

My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.

Warmest Regards,

Quality Control Administrator

It is in our best interest to work with customers who have complaints in order to reach a reasonable and fair resolution and establish a long term business relationship. One of the core values of HIT Web Design is to demonstrate our respect and commitment to all of our clients. In most cases, Heritage goes beyond what is fair for the company to satisfy a displeased client.

In regards to this situation: HIT has no control of search engines. HIT is a web development company and helps sites become recognized on search engines. However it is left to the search engine where they choose to rank your site.

While HIT is committed to establish long-term business relationships with each of our clients, there is no such thing as a complaint-free company. Research any large company and you will find complaints posted about them on the Internet. No matter the efforts we put in, some customers will not come to a peaceful agreement. We are more than willing to work with customers, but can't please those customers who work against us.

Let me know about any concerns you may have and I will do my utmost to make sure you are satisfied. If you have a specific complaint or concern, please communicate directly with me at [email protected] or [email protected].

My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.

Warmest Regards,

Quality Control Administrator