- Report: #1395819
Complaint Review: CEX.IO - Internet
-
Author Not Confirmed
Why?
CEX.IO
Internet, USA
Web:
CEX.IO
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CEX.IO After 3 months they will not verify my debit card for withdrawal.. They will not even let me transfer my funds to another ether wallet TOTAL RIP OFF! BEWARE Internet
Total ripoff! Have essentially frozen my account along with thousands of other users.. Check the comments on facebook...Beware!
4 Updates & Rebuttals
Just want a refund
#2Author of original report
Mon, September 11, 2017
As soon as I get past the 2FA verify it opens my account page and then bangs me right back out to the 2FA.. I just want you to return my deposit back to my BC wallet where it came from.. You can't possibly have reason not to do that. I don't want to do business with you because your verification and security hoops are way over the top! . just take your commision and return my deposit. My BC wallet address... (((REDACTED(((
CEX.IO
London,New York,
United Kingdom
Your account status
#3UPDATE Employee
Mon, September 11, 2017
Dear Matt,
It is very unfortunate to hear that tyou have experienced some inconvneices . I have personally checked your application for card verification and as per the status we are awaiting new photos from you.
The Photo you have provided as selfie covers the digits on the card which system doesn't accept. So it is a kind request to resend it.
Now about locking account. I would like you to consider that we haven't locked your account. 2FA code in case it is incorrect you can try once again not. I will create a ticket(Not via facebook as it will contain your personal account details) and we will help you. Here is the ticket ID : #329764
Here is my user #
#4Author of original report
Mon, August 28, 2017
UP107144223 Just verify me (pictures and debit card) and take the block off of the 2 A phone verification so I can move my currency around without being told (Invaild address) I will wait for your response. Matt
CEX.IO
London,Alabama,
United Kingdom
Responce from CEX.IO
#5UPDATE Employee
Mon, August 28, 2017
Good day. CEX.IO representative here. We are terribly sorry for your experience with our services.
Please provide us with your User ID and/or ticket number so that we could investigate your issue.
