- Report: #763595
Complaint Review: Chase Bank - fort Worth Texas
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Author Confirmed
Why?
Chase Bank
fort Worth, 76040 Texas, United States of America
Phone:
8668651273
Web:
www.chase.com
Categories:
Business Rating:
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Chase Bank JP Morgan Chase Scammed me two times on there so called card and owe me money and refuse to pay fort Worth, Texas
Well for starters I used my card to check into the Marriot hotel located by Texas motor Speedway. A week after I stayed there I had a 250 dollar charge on my card. I didn't order room service or anything I did have dinner in the dining room. I called my bank and they referred me to Marriott saying they were charging me for smoking, now never mind my 6 year old has asthma and has to use a nebulizer sometimes to breath so smoking was not an issue but I was told they found an ash... well I filed a complaint with my bank CHASE and they said there was nothing they could do about this and my card has a visa logo on it (more on that later because visa is also liable if they allow the name to be placed on the card I get all the protection that is promised.) Next I bought a tablet online from a company www.lightinthebox.com and I paid 174 dollars for it I was kinda excited when I got it I opened the box and bam the screen was shattered. So I requested a refund and this company refused to send me a replacement even after i immediately wrote them it would be easy to check the delivery time vs. the time I made the request they continued to refuse, chase put the money back in my account for one day and then said the company wouldn't refund my money and I would not get my money back again protected by visa. I told the guy that it was wrong and was protected against that and this was the second time I have had money taken from my account and they refused to honor the viisa logo, refused to refund the money that was taken out of my account which comes to about 424 dollars I know that banks are mad but this is just another way they are trying to get your money back. Try it and see what they do. They won't come off of any money even though your supposed to be protected by your bank. Chase has in fact proved that they are not on the consumers side. If I set the broken product on the desk of a Chase employee and they don't care nor want to fix the issue then that just means they mean to keep your money. Has anyone else had this same issue because I want to sue them so bad. I generally record calls like this for my protection they have a recording saying they are recording my call and I said I was recording the call because the customer service rep was being rude and telling me that I was not going to get my money back no matter what, seems to me its time to change banks..If anyone else has had problems please let me know because Chase unfortunately beginning to scam people. Chase is a rip off do not bank with them...
4 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
Dobber,
#2Consumer Comment
Wed, March 20, 2013
Please give us an update to your Ripoff Report when you have time.
Mia
scottsdale,Arizona,
USA
Visa protection
#3Consumer Comment
Tue, August 16, 2011
Visa will protect you against unauthorized, again, unauthorized, purchases. Some Visa credit cards have a consumer protection package that you can turn to in case of stolen or broken merchandise, however debit cards, which it sounds as though that is what you used, does not. Visa debit cards DO protect you against fraudulent charges. Chase, Wells Fargo, etc all have fraud departments you can file a report if you find a charge on your account that you did not make. Your letter stems from complaints with the merchants you used. Using a Visa debit card doesn't mean the bank will cover your charge if there is a dispute between you and someone you have done business with. If Marriott is charging you a $250 fee for smoking in a room that you did not smoke in, that is an issue with Marriott. Chase is not a party to this dispute. You need to escalate your complaint to a top manager with Marriott. Someone found an ash? I would demand to know when this ash was found, by whom, and how could they verify the ash was from something smoked in their hotel room. Maybe the ash was left from someone before you came into the room. Maybe the ashes fell of some clothing you wore when you were somewhere else. You get my meaning...Just because you used a Visa card doesn't mean Chase is required to pay if a merchant claims you broke their rules (I'm not saying you did.) How would Chase even begin to investigate if you smoked in your room? Just because you said so?
As far as your broken monitor, the same rules apply. Your debit card does not cover broken merchandise. A credit card may have that kind of coverage but not a Visa debit card. This is an issue with the merchant. Think about it this way: If you receive an item and the monitor is broken, you call the merchant and in most cases they tell you to send back what is broken, and when they receive it back they will (or should) replace the item. They know it's their computer. They know when it was sent to you and they have the broken merchandise to write off or return to their supplier. A refund to you or a replacement should complete the transaction. Now, because the merchant isn't honoring their return policy you are demanding Chase to refund your money? Why? They didn't sell the item. They don't have your money, the computer company does. Chase isn't the company refusing to fix the problem your merchant is. Chase is simply a third party where you used their services to make a purchase. How would Chase know your item was delivered to you broken? Because you told them? How would they know you didn't break it yourself? How would they know you bought the item when you said? A receipt? How would they know the exact item on the receipt is the exact item that was broken. When you buy something the bank doesn't know what you've purchased, they just process the transaction for the total amount at your request. Banks are not in the business of mediating issues between consumers and merchants, courts are. You know that bringing a broken computer into a Chase branch and saying, "see, they won't fix the problem so they are keeping my money" is ridiculous. Chase paid the merchant on your behalf. The person who sold the computer has your money, not Chase. Your frustration and ire are misdirected. File a small claims court case. And yes, you can file cases against big companies. In most cases though a well written letter to a top company official or company owner will get results. No one at Chase has kept your $400 plus dollars... The companies Marriott and Lightinthebox.com have your money. Get it from them. Good Luck.
Karl
Highlands Ranch,Colorado,
USA
SCUMSUCKER SONG....
#4Consumer Comment
Fri, August 12, 2011
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